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Senior Manager, Change Management

December 11 2020
Industries Bank, Insurance, Financial services
Categories Bank, Insurance, Financial Services, HR, Training, Organizational Development
Toronto, ON

Requisition ID: 93326

Join the Global Community of Scotiabankers to help customers become better off.


The Senior Manager, Change Management is responsible for providing advisory and tactical support on change management across all key projects led by the International Banking Internal Controls team

The incumbent will focus on the people side of change derived from changes made to business processes, policies, systems, technology, roles and responsibilities and organizational structure. The incumbent's primary responsibility will be creating and implementing change management strategies and plans that maximize business and employee adoption and usage of the changes, working to drive faster adoption and higher utilization while minimizing resistance. These efforts will also aim to increase benefit realization of the project and the achievement of expected results. The role will develop change management frameworks, programs, processes, and tools while integrating strategy-focused concepts and principles that can be used on an ongoing basis to execute, manage change and realize results from the strategy. The incumbent works in a highly dynamic project environment and is expected to integrate multiple, multifunctional projects while quickly adapting to evolving business priorities.


Supports the development of change management strategies and strategic priorities by:

  • Contributing to the development of the strategy, strategic priorities, long term vision and plan in collaboration with the Director, Risk Advisor and the management team
  • Supporting the calendaring of all planning steps including change management strategy planning and business planning/alignment in collaboration with business partners
  • Aligning our change management’s priorities and initiatives to the Bank’s strategic priorities to effectively identify challenges and opportunities

Manages the execution and results for key change management plans by:

  • Applying a structured and sustainable change management methodology in designing and leading change management activities to create a strategy that supports adoption of the changes required by the project
  • Creating tools for managers and employees for implementing sustainable change to ensure effective delivery of change management strategy programs
  • Completing change management assessments identifying, analyzing and preparing risk mitigation tactics; identifying and managing anticipated resistance
  • Tracking, monitoring and communicating the progress of initiatives against defined project milestones to ensure progress versus expectations
  • Acting as the key point of contact for Internal Control’s stakeholders in relation to all change management requirements and plans
  • Establishing a two-way communication process with project participants, senior management and all other stakeholders to maintain support, negotiate priorities and ensure the change initiatives stay on track
  • Assessing the change impact by conducting impact analyses, assessing change readiness and identifying key stakeholders as required
  • Coordinating efforts with other specialists, including HR Business Partners, Communications, Customer Experience and Training teams
  • Working with the Project Management Office in establishing an overall planning process; integrating change management activities into project plans
  • Evaluating and ensuring business and employee readiness and managing stakeholders, tracking and reporting issues

Manages the ongoing assessment and support of strategic change management initiatives by:

  • Serving as a link between management and employees by handling questions, interpreting and administering programs and policies and helping resolve work-related problems
  • Understanding the various change management needs from a repository, tactical and advisory perspective
  • Supporting communication efforts - i.e. the design, development, delivery and management of communications - in order to deliver a single consistent message across the organization and initiatives
  • Supporting training efforts, providing input, documenting requirements and supporting the design and delivery of training programs as required
  • Reviewing and providing sign off on communication and training strategies/materials, ensuring they align with established processes and change management framework
  • Contributing to the development of KPIs; measuring success metrics and monitoring change progress
  • Creating ongoing awareness and engagement through presentations to a variety of senior and other stakeholders
  • Providing post-implementation status updates and support to stakeholders to ensure ongoing project success
  • Maintaining an awareness of competitive best practices and emerging trends around change management and ensuring strategic initiatives continue to be competitive and support the business lines’ objectives

Requirements & Qualifications:

  • Spanish language fluency
  • University degree in Organizational Behaviour, Human Resources, or Business is required
  • A human resources and/or change management certification or designation is highly desired
  • Over 5 years of financial services and management experience required
  • Work experience in leading change in large organization is highly desired
  • Comprehensive knowledge of change management principles and practices;
  • Excellent ability to evaluate options/alternatives and develop solutions/recommendations for solutions to complex and multi-dimensional problems/issues
  • Excellent listening, oral and written communication skills;
  • Strong presentation, facilitation, coaching, and project management skills to support change processes;
  • Ability to see situations and issues from multiple points of view; and,
  • Collaborative decision-making skills and the ability to work effectively with a variety of stakeholders.
  • Good understanding and awareness of strategic and tactical business planning and executional issues/processes
  • Strong understanding of the designated business units - both from a business and organizational perspective
  • In-depth understanding of the interactions within groups to create buy-in for specific agendas

Location(s): Canada : Ontario : Toronto

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted. network