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Job summary

The Manager, Human Resources provides strategic and operational HR support, including employee and labour relations, performance management, and policy application across multiple sites. They also coach site leadership, manage grievances, and oversee return-to-work programs to ensure consistent and effective HR practices.

Job details

Work Location: AgeCare Corporate-Ontario FTE: 1.0, 37.5 hours weekly Employment Type: Regular Full-Time Salary: $100,000 - $112,500 This is a hybrid role based out of the Mississauga office, with required travel to Ontario sites. The Opportunity AgeCare is seeking an experienced Manager, Human Resources, Operations (Ontario) to provide strategic and operational HR support across our Ontario communities. Reporting to the Vice President of Human Resources, this role partners with site leadership to provide expert guidance on employee and labour relations, workplace practices, performance management, and the application of HR policies and collective agreements. Working in a complex, multi-site and multi-union environment, the Manager, Human Resources provides trusted advice, coaching, and support to leaders and employees while helping ensure consistent, fair, and effective HR practices across the organization. This is an opportunity for an experienced HR professional to build strong partnerships with leaders, navigate complex workplace matters, and contribute to a positive and engaged workplace culture that supports AgeCare employees and the residents we serve. What You Will Do Provide advice, interpretation, coaching, and guidance to managers and employees on employee and labour relations matters, workplace policies and procedures, performance management, complaints, investigations, conflict resolution, absenteeism, progressive discipline, and terminations. Support the interpretation and application of collective agreements, including grievances and other labour relations matters, and assist with effective dispute resolution strategies. Assist with monitoring the frequency and duration of steps within the grievance procedure and provide guidance to leaders throughout the process. Support WSIB claims, return-to-work planning, Attendance Management Programs, and Early and Safe Return to Work Programs. Respond to employee and workplace incidents at residences in a timely manner and provide appropriate HR support and guidance to site leadership. Coach and support leaders in addressing workplace challenges, strengthening employee engagement, and fostering positive workplace cultures. Collaborate with HR colleagues and senior leaders on HR programs, initiatives, policy implementation, and continuous improvement. Maintain a high level of discretion and confidentiality when managing sensitive employee and workplace matters. Utilize HRIS and other systems, including Workday and UKG, to support accurate employee information, reporting, and HR processes. What You Bring Post-secondary education or diploma in Human Resources Management or an equivalent combination of education and experience. CHRP certification is an asset. A minimum of 5 years of progressive HR experience, with strong generalist and labour relations experience. Experience working in a complex, multi-union environment is preferred. Experience in Long Term Care or Assisted Living is preferred. Knowledge of employment legislation, labour relations practices, WSIB, workplace investigations, performance management, and HR best practices. Strong written and verbal communication skills, with the ability to build and maintain positive working relationships at all levels of the organization. Strong organizational and time management skills, with the ability to manage competing priorities and work independently. Ability to demonstrate sound judgment, discretion, and sensitivity when managing complex and confidential matters. Proficiency in Microsoft Office, including Word, Excel, and Outlook. Experience with HRIS systems such as Workday or UKG is an asset. A valid driver's license and the ability to travel regularly between sites. Must be able to provide a complete and current Vulnerable Sector Check, including a Criminal Background Check, completed within the past six months, or be willing to obtain one. What We Offer Competitive pay and benefits: Competitive salary, health benefits, and paid time off. Career growth: Opportunities for training, education, and advancement. Supportive culture: A diverse and inclusive HR team. Meaningful work: Work that helps employees bring their best to work and provide exceptional care to the residents we serve. Recognition: A workplace where hard work is valued and celebrated. About AgeCare For over 25 years, AgeCare has been dedicated to creating vibrant and supportive communities, providing high-quality care and fostering meaningful connections. With over 50 communities across Alberta, BC and Ontario, we offer a comfortable, home-like atmosphere where residents can age with dignity and respect. Guided by our values of trust, quality, respect and teamwork, our compassionate and dedicated team is at the core of our success, ensuring that residents enjoy a rich quality of life in an environment tailored to their needs. Ready to Make a Difference? If you’re passionate about delivering exceptional care and excited to join a compassionate, dedicated team, AgeCare is the place for you! Help us create a welcoming and nurturing home for our residents. Apply today! At AgeCare, we value diversity and inclusion and encourage all qualified individuals to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted. If you’re motivated by the privilege of serving our seniors with dignity, respect and compassion, come join us!

What you’ll do

The Manager, Human Resources provides strategic and operational HR support, including employee and labour relations, performance management, and policy application across multiple sites. They also coach site leadership, manage grievances, and oversee return-to-work programs to ensure consistent and effective HR practices.

Requirements

Candidates must have at least 5 years of progressive HR experience, preferably in a multi-union environment within the long-term care or assisted living sector. A post-secondary education in Human Resources is required, and CHRP certification is considered an asset.

Benefits

• Competitive salary • Health benefits • Paid time off • Career growth opportunities • Training and education

Listed skills

• Time management · Preferred
• Attendance Management · Preferred
• Coaching · Preferred
• Communication Skills · Preferred
• Workday · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Employee relations
• Labour relations
• Performance management
• Conflict resolution
• Policy interpretation
• WSIB claims management
• Return-to-work planning
• Attendance management
• Progressive discipline
• HRIS
• Workday
• UKG
• Strategic HR support
• Coaching
• Communication skills
• Time management
• Performance Management
• Planning
• Management
• Leadership
• Microsoft Excel
• Continuous Improvement Process
• HR Operations
• Workday (Software)
• Microsoft Outlook
• Microsoft Office
• Time Management
• Investigation
• Teamwork
• Valid Driver's License
• Time Off Management
• Verbal Communication Skills
• Confidentiality
• Compassion
• Conflict Resolution
• Human Resources Information System (HRIS)
• Employment Protection Legislation
• Employee Engagement
• Long-Term Care
• Labor Relations
• Human Resource Management
• Dispute Resolution
• Policy Implementation
• Assisted Living
• Employee Relations Investigations
• Certified Human Resources Professional

Job areas

• Human Resources
• Management & Leadership
• Healthcare
• Social Services
• Human Resources Manager
• Human Resource Managers
• Human Resources Managers