Process Performance Improvement Manager

April 25 2024
Categories Productivity, Performance, Efficiency, Training - Development - Improvement
Toronto, ON • Full time

Req ID:450354

Imagine playing a central role in supporting the Project Team and Client Continuous IMprovement Initiatives of Canada's busiest public transit system and doing so with a consistently ranked Top Employer with a global reach. As part of GO Expansion Project, Alstom is proudly working to transform the collective mobility of the Greater Toronto and Hamilton areas (GTHA) through the On-Corridor Works project, and we are hiring for hundreds of roles. The GO Expansion scope : new electric locomotives, fleet upgrades, train control systems, network electrification, signalling, telecommunications and digital systems, maintenance, and much more.


Support the Project and Quality Team, to ensure continuous improvement (CI) activities are well established towards analysis and effectiveness of the processes.


Customer CI

  • Be the interface with the Customer in continuous improvement initiatives.

Project Quality

  • Support the Quality Team for implemeting and updating the existing Project Quality plan and ensure the proper application during contract execution in accordance to the contract requirements, and to the Alstom processes.
  • Contribute to the criticality assessment of sub-systems to ensure right level of continuous improvement (CI), safety and quality assurance as well as inspection activities for all identified CTQ.
  • Be the preferable interface in the Project Team for all the métiers Quality needed for the CI (Engineering EQ, Industrial IQ and Supplier SQ).
  • Guide project teams in understanding CI contributions to the project.
  • Animate and coordinate the project CI activities with subsystems.
  • Provide CI awareness on CI activities planned for the project and organise if needed quality trainings.
  • Support on request project audits, reviews and approval of vendor quality systems and audits compliance in the context of CI.
  • Support the teams in visual management concept and KPIs.

Project Execution Controls

  • Support the project teams and the PM to prepare gate reviews & follow up related action plans.
  • Report quality and safety alerts and manage Non-conformities and Safety issues.
  • Ensure the sustainability and effectiveness of the CI initiatives.
  • Support the safety assurance activities where required.
  • Control project deliverables compliance through inspection and audits - to authorize presentation / delivery to customer.
  • Ensure that all the REX of all the métiers have been considered in the Risks & Opportunities and closely monitor to prevent occurrence.
  • Ensure and improve the tender quality during tender phase upon request.

Measure and Improve Project Quality Performance:

  • Facilitate problem solving during project execution phase to reduce the costs of non-quality (8D, REX and standards evolution).
  • Improve the efficiency of quality teams to reduce the function costs.
  • Make sure that the relevant stakeholders are included in Customer issues solving process (if needed).
  • Implement an effective corrective and preventive action system.
  • Provide support for progress periodic reporting through CI and quality indicators and identify improvement opportunities.

Performance Measurements:

  • "On Time" Gate Reviews and shared with PMO "DFQ Look Ahead"
  • Number of remaining Safety or Customer Issues to fix after target time agreed
  • Cost of Non-Quality and speed to solve non-conformities
  • Project Performance Indicator
  • CI initiatives implementation in given time and closure of open actions.
  • Resolving customer issues for CI in timely manner.

Job Location / Mobility

Toronto, with some travel and/or missions


Educational Requirements


  • Bachelor's degree in engineering with Management background
  • Experience in managing CI tools and problem-solving tools
  • Awareness on Processes and CI projects delivered
  • Fluent in English


  • Knowledge of railway industry (norms, certifications…) would be an asset.
  • Master's degree in engineering
  • Experience in CI/Project Management/Quality / audit are appreciated.



  • Awareness on CI Processes.


  • Process oriented
  • Experience in CI/ Project Management/ Quality / audit are appreciated

Competencies & Skills

  • Rigor, Communication, knowledge of Quality standard (ISO9001, IRIS, CMMI, ECM,.) and quality tools.
  • Experience in operational and continuous improvement activities and in project management.
  • Collaboration and team working.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility. That's why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

Apply now!

Similar offers

No similar offer found.
An error has occured, try again later. network