Compensation and Benefits Manager
Who you are
You are an innovative, quality-focused individual who is eager to be a part of a rapidly growing company that enables the best to be even better. You are looking for an opportunity to provide your Compensation and Benefits expertise and to drive change within an exciting industry. As a Compensation and Benefits Manager you enjoy working within a collaborative environment and your goal is to ensure excellent service to our Partners and their clinic staff. You enjoy being hands-on in your role and thrive off identifying innovative solutions for your team and the company. As an individual who is driven by excellence, you are excited to contribute the success of one of Canada's Best Managed companies.
This is a hybrid position based out of Dentalcorp's Toronto Support Centre and reporting to the Director of Human Resources, Shared Services Operations you will oversee the management of Compensation and Benefits programs within the HR shared service delivery model (dc connect).
The primary focus of this role is enhancing efficiency and effectiveness, emphasizing metrics, service levels, and continuous improvement to achieve operational excellence and enhance the employee experience. You will ensure ensure that Compensation and Benefits processes and standard operating procedures (SOPs) are streamlined, effective, and aligned with strategic priorities and operational requirements. Moreover, you will drive the execution of the Compensation and Benefits strategy developed in the Centre of Excellence and collaborate closely with the Operations team to ensure the successful implementation of programs and gather feedback to refine the design based on business needs.
In this role, you will
Manage the implementation, day-to-day operations, and administration of the company's (practice) compensation, bonus, and benefits programs.
Serve as the point of escalation and leadership contact for Compensation and Benefits-related inquiries and issues within dc connect, shaping service standards.
Define Compensation and Benefits service level agreements (SLAs) and key metrics for monitoring efficiency and effectiveness, analyzing feedback.
Partner with Legal and Business Development teams on Total Rewards perspective due diligence for upcoming acquisitions.
Identify and implement improvement opportunities in operations, including automation, enhanced SLAs, and addressing employee experience feedback.
Oversee processing and updates of all employee compensation and benefits data, ensuring data accuracy, timeliness, and completeness.
Resolve complex inquiries and escalated compensation and benefits issues.
Provide coaching and guidance to team members.
Liaise with Centers of Expertise, People Experience, and HR Business Partner groups to support the design, development, and deployment of new HR services and continuous improvement.
Develops and delivers key documentation for use by HR and its customers across a variety of topics, including HR system use, knowledge management, and HR services.
Analyzes metrics, trends, and feedback from various stakeholders/customers to define actionable insights; can articulate key takeaways succinctly.
What we're looking for
Post-Secondary Education and 5-7 years of progressive benefits plan management and total rewards experience.
CCP, CEBS, CHRP or other HR professional certification an asset
Strategic thinking to partner in creating the vision, strategy, and roadmap to establish and continuously enhance the people experience
Experience implementing Total Rewards best practices across multiple business types to ensure successfully deliver for our client group.
Strong research and problem-solving skills, ability to interpret data, build useable spreadsheets, summarize results, and make recommendations.
Analytical skills to interpret data and create insights and actionable recommendations for senior leadership and HR Operations Services
Customer-centricity to define the standards and performance culture of Specialized Services
Exposure to digital HR solutions to coach others in their use (i.e., self-service)
Understanding of the business to understand the nuances in client needs
Collaboration and teamwork across HR and other departments to enable operation of the service delivery model
Influence and negotiation skills to manage relationships with clients and internal teams
Knowledge of end-to-end processes and HR transactions to support delivery
Knowledge of leadership and coaching principles; experience managing and inspiring teams
Strong relationship management and interpersonal skills to a wide variety of stakeholders interacting with Specialized Services within the organization
Attentive to details and deadlines; ability to manage multiple initiatives
Experience with transaction processing and data management
Experience in conflict management and issue resolution
Knowledge of applicable laws and legislations
Experience in change management and continuous improvement
Microsoft Office Suite proficiency and technical aptitude with advanced Excel skills
Workday experience is an asset
About Dentalcorp
Dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. Dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, Dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.