Division Chief of Training, Accreditation & Communications

Job Summary

This role assists with the management of the Professional Development & Accreditation (Training) and Communication (Joint Fire Communication Centre) Sections; along with supporting Health & Safety, Wellness Fitness and Peer Support Programs for Mississauga Fire and Emergency Services (MFES).

The role will develop, establish, lead and be responsible for input into strategy for these programs with the ultimate goal of enhancing staff development and optimizing program effectiveness for Mississauga Fire and Emergency Services.

Duties and Responsibilities

• Working under the Deputy Chief of Training and Technology, responsible for strategic input of the programs and aligning departmental goals with the broader organizational strategy.
• Ensure that training, accreditation, and communication strategies are developed and delivered in alignment with the city's objectives, public safety requirements and applicable laws.
• Manage the budgets for training, professional development and communications.
• Ensure the development of comprehensive training programs for firefighting, rescue operations, medical response, hazardous materials handling as well as for communications personnel.
• Oversee the accreditation process to ensure legislation is met. Ensure fire service personnel are certified to National Fire Protection Association (NFPA) standards, as required dependant on their role.
• Maintain comprehensive records of training activities, certifications, and compliance documentation in the citywide Learning Management System.
• Ensure that the 911 communication center operates efficiently and effectively, in alignment with standards such as NFPA 1221 and 1061.
• Lead the planning and implementation of the transition to NG911 systems, ensuring alignment with NFPA standards and federal guidelines.
• Manage the integration of new technologies that support the NG911 initiative, such as enhanced location accuracy, text-to-911 capabilities, and multimedia communication.
• Participate in regional, provincial, and national forums on emergency communications to share best practices and learn from others.
• Ensure that the primary and back-up communication centers are prepared to respond effectively to large-scale emergencies or disasters.
• Work effectively and efficiently with senior leadership within MFES, Joint Fire Communications Centre, Mississauga Fire Fighters Association IAFF Local 1212, employees, elected officials, front line agencies, other fire departments and stakeholder groups and ensure appropriate direction and oversight of the Joint Fire Communication Centre.
• Assist in supporting the Joint Health & Safety Committee and Mississauga Fire & Emergency Services Health & Safety program, Peer Support Program and Wellness Fitness Initiative.
• Develop and expand the Wellness Fitness Initiative (WFI) program which includes a peer support team, resiliency training, a therapy dog, Employee and Family Assistance Program (EFAP), coverage through employee benefits for mental health support, and a Workplace Psychological Health and Safety Plan.
• Lead and motivate a diverse workforce, mentor and develop future leaders, ensure effective teamwork, provide conflict resolution, ensure a high quality of work and organizational performance, continuous learning and encourage innovation in processes.
• Manage human resources, succession planning and staff development for the Professional Development & Accreditation and Communications Sections.
• Act as the Deputy Chief where delegated.
• Compile and analyze data and information to make strategic decisions and recommendations for future program enhancements.
• Assist with procurement and management of required physical assets.
• The Division Chief is responsible for interpreting changes in legislation, standards (e.g., NFPA, CSA), and accreditation requirements, assessing their impact on the department, and leading the adaptation process to ensure ongoing compliance and best practices.

Skills and Qualifications

• Post-secondary graduation in Public Administration, Business Administration or Education with 10 years of progressive experience in Fire Service or equivalent combination of education and relevant experience.
• Must have a strong understanding of National Fire Protection Association professional qualification standards and the Ontario Fire Marshal's Office education and certification programming and/or a strong understanding of fire dispatch/communications systems; including Computer Aided Dispatch (CAD) systems and Next Generation 911 standards and requirements.
• Has working knowledge of all applicable legislation and standards including but not limited to the Fire Protection and Prevention Act, 1997, S.O, 1997, c.4 and the Occupational Health and Safety Act, RSO 1990, c.0.1, CSA Standard for Psychological Health and Safety in the Workplace.
• Stay updated on changes to the Ontario Fire Code, Section 21 Guidance Notes, Ministry of Labour regulations, and NFPA standards.
• Proven skills and experience in supporting wellness strategy and program development, implementation and evaluation.
• Experience in roles focused on data analytics, business intelligence, or a related field, demonstrating a track record of driving results through data-driven decision-making.
• Demonstrated supervisory skills and strong interpersonal skills including the ability to establish effective working relationships and provide quality service.
• Excellent communication (written and oral) as well as planning and time management skills.
• Have a continuous improvement mindset with highly developed analytical and organizational skills.
• Must possess a valid Ontario Driver's Licence.