Analyst, Patient Safety Review Office

Analyst, Patient Safety Review Office

Quality Safety Risk Management EHSC

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA's Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Analyst, Patient Safety Review Office, is responsible for coordinating the intake, triage and processes surrounding patient safety event reviews. The Analyst triages patient safety events within the agency and provides related summary of facts to the management team. The Analyst reviews concerns of patient safety, and other hazard events, near misses and good catches. The Analyst coordinates, liaises, and provides review processes support to managers. The role also promotes a culture of quality and patient safety across the Health Authority, performing functions under a patient centric lens, specifically those arising from patient safety event reviews under their leadership.

What you'll do

• Conducts thorough, objective and timely analysis of events. Documents a summary of facts and collaborates with lead investigators and managers to determine system failures related to safety events. Participates in the development of recommendations to drive program-specific change.
• Performs specialized administrative tasks, including information gathering, document preparation, investigation, research, information review, and the simultaneous coordination of various processes in collaboration with internal stakeholders.
• Ensures the accuracy the information gathered for the purposes of review for quality assurance or quality improvement.
• Administers, prepares, processes and composes documents, data reports and summary reports for the purposes of review as well as interprets and critically assess situations involving patient safety. Compiles data for tracking/trending to identify opportunities for improvement.
• Provides information orally or in writing to staff, Unit Chiefs, Managers, partner agencies, other levels of government etc. in accordance with appropriate policies and legislation.
• Coordinates meetings and schedules related to event reviews. Attend meetings and act as the division and/or unit representative.
• Responds to e-mails, telephone and in-person inquiries from staff, other agencies and utilizing in-depth knowledge of procedures, guidelines and criteria related to quality and patient safety.
• Inputs, updates and maintains data in the Patient Safety and Learning System.
• Prepares presentation materials, forms etc. Utilize layout, formatting and keyboarding skills using computer.
• Adheres to strict patient and staff privacy and confidentiality, and maintains a neutral patient-centered perspective.
• Actively participates in other regional educational and culture change activities within the Quality, Safety, Risk Management & Accreditation portfolio.

What you bring

Qualifications

• A level of education, training, and experience equivalent to Bachelor's Degree, and with a minimum of five years' experience conducting reviews; preferably in a healthcare setting. Has the ability to assimilate complex information to reach logical conclusions. Ability to relate the outcome of analysis into recommendations for change within the organization.
• Demonstrated critical thinking, analytical skills encompassing an organization-wide perspective. Proven ability to work collaboratively across teams and in a matrix organization to achieve common goals. Exceptional written and oral communication, interpersonal, innovative leadership and systems improvement skills.
• Understanding or experience in the Patient Safety & Learning System is an asset. Experience using and searching enterprise data management tools such as MicroStrategy Reports, AVL Analyst, NICE audio management and PCIS systems is desired. Proficient in Microsoft applications and a good working knowledge of databases. Experience with complaints handling or similar case work. Highly developed administration and organisational skills, with the ability to deliver work to deadlines. Good interpersonal skills and an ability to communicate effectively at all levels. Ability to assimilate complex information and reach evidenced based conclusions. Excellent level of literacy and ability to prepare detailed reports. Self-motivated team player, with the ability to work on own initiative.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time - Until return of incumbent

Salary Range: $60,247 - $86,863 /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1333 W Broadway, Vancouver, BC V6H 1G9
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 163150E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of April 12, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.