Associate Manager, Human Resources (replacement Staffing)

Surrey Schools

Associate Manager, Human Resources (Replacement Staffing)

The Surrey School District respectfully acknowledges that our schools reside on the traditional, unceded, and shared territories of Coast Salish peoples: The q̓ ícə̓ y̓ - Katzie, the qʼwa:n̓ƛʼən̓ - Kwantlen and the SEMYOME - Semiahmoo First Nations, who have been stewards of this land since time immemorial.

Surrey Schools is the largest BC school district and the second-largest employer in Surrey. Surrey Schools provides quality education to over 82,000 students with 124 schools sites and a variety of other learning facilities, offering a broad range of innovative programs and services to support the learning of our students. The Surrey School District team of approximately 13,000 employees works tirelessly every day to ensure that children are getting the best start they can, providing the preparation to be our leaders of tomorrow.

Our Commitment:
Providing quality education extends beyond academic excellence; we are committed to creating and cultivating diverse, inclusive, and barrier-free environments for all applicants, employees, students, and their families.

Diversity, Equity, and Inclusion & Values:
Our identity, as Surrey Schools, is expressed in the shared values of openness, fairness and belonging and recognizes the importance of diversity of identity and thought. We are an equal opportunity employer and welcome applicants from all backgrounds. We are committed to removing barriers and creating a workplace where everyone, regardless of their background, feels empowered to contribute their best.

Join us in our mission to provide the best start for children, preparing them to be the leaders of tomorrow. If you are passionate about education, diversity, and making a positive impact, we invite you to explore opportunities with Surrey Schools.

Job Summary
Reporting to the Manager, HR Systems and Analytics, the Associate Manager, Human Resources Replacement Staffing, is responsible for the daily management and coordination of the district’s replacement staff, including Support Staff (Spareboard) and Teacher Teaching on Call (TTOC) employees.

This role ensures temporary vacancies are addressed and resolved and oversees the identification, tracking, monitoring, and reporting of the district’s replacement staffing needs. The Associate Manager works collaboratively with HR colleagues, school administrators, and union partners to ensure effective staffing solutions that support the operational needs of the district.

Responsibilities

• Manages the Spareboard and TTOC lists to ensure optimal coverage for all district schools and worksites.
• Coordinates and resolves ‘fail to fill’ situations, including proactive problem-solving, monitoring, and reporting to ensure minimal disruption to school operations.
• Provides leadership and direction to the dispatch team by delegating tasks, monitoring performance and offering feedback and support. Delivers ongoing training as processes evolve and identifies opportunities to optimize team productivity and resource utilization.
• Liaises with the Recruitment and Support Services teams and with District Principals regarding replacement employee assignments and list management.
• Analyzes trends, identifies issues, and prepares briefs and recommendations for senior management to inform strategic staffing decisions.
• Develops and maintains effective working relationships with managers, principals, supervisors, union leadership, and Human Resources personnel.
• Provides guidance and technical advice to staff on replacement staffing procedures and district policies.
• Provides resources and guidance to employees on absence and dispatch processes and practices, advises on replacement staffing and pay issues, and participates in union grievance procedures, as required.
• Ensures compliance with collective agreement provisions and district policies in all replacement staffing activities.
• Ensures the accuracy, completeness and integrity of the HR data within the system through regular audits, data clean-up and validation checks. 

QUALIFICATIONS
Education & Experience

• Bachelor's degree or diploma in human resource management or related field. Minimum of four (4) years’ experience in a human resources environment, ideally with supervisory responsibilities and preferably in a large, unionized organization. An equivalent combination of education and experience will be considered.
• Experience with replacement employee processes in a unionized setting is an asset.

Knowledge, Skills, Abilities

• Demonstrated exemplary interpersonal and communication skills, with the ability to build trust and facilitate solutions.
• Strong problem-solving, analytical thinking, and conflict resolution abilities.
• Customer service orientation with a commitment to supporting school operations.
• Ability to work collaboratively and build effective relationships at all district levels.
• Strong organizational and planning skills, with the ability to manage multiple priorities.
• Proficiency with HR information systems and Microsoft Office applications.
• Commitment to equity, inclusion, and fostering a respectful and supportive workplace.

What we're offering

• Comprehensive Benefits Package
  - Extended Medical, Vision and Dental
  - Life Insurance, Short-Term and Long-Term Disability
  - Employee Family Assistance Program
  - Municipal Pension
• 13 Paid Holidays, plus Sick & Vacation Time
• Supportive workplace with a positive and productive work environment. Feel a sense of security and safety to act, speak, and reflect who you are

The salary range for this position is $90,291 to $112,864 per year with comprehensive benefits package and Municipal Pension.

Placement in the salary range is determined by an assessment of qualifications and ability to meet the key requirements of the job, and consideration of internal equity comparisons. The midpoint of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position.

Qualified applicants can apply on Make a Future at https://buff.ly/jSrThEl by clicking the "apply" button to the right of the posting. The closing date for this position is May 14, 2025 at 4:00pm.

Note: Successful applicants will be required to consent to a Criminal Records Search prior to employment. Only those applicants selected for interviews will be contacted. To all others, thank you for your interest.