Client Partner, Organization Development - Digital Health

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.

Fraser Health is looking for Client Partner, Organization Development - Digital Health to work as strategic advisor, facilitator and coach to support the implementation of the Digital Health Strategy.

Role: 2 year term with possible extension to work as an embedded consultant. This role will report into the OD Leader of the OD Team yet work as an embedded consultant reporting directly to the VP of Digital Patient & Provider Experience.

Location: Central City. The role will be primarily remote based.

Come work with us!

Fraser Health is proudly recognized as a BC Top Employer. Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

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Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Acts as an internal consulting resource for organization and leadership development processes, strategies and projects that are directed at supporting the strategic priorities for Fraser Health. Provides consulting services to senior leaders and managers with teams. Supports the goals and objectives of senior leadership with interventions such as change initiatives, strategy and planning facilitation, process re-design, team building, consulting and coaching on organization development issues. Provides support to the organization and specific functional areas in recognizing current patterns across the system and partnering to develop and implement strategies to improve organizational effectiveness.

1. Provides leadership in the development and implementation of strategic and operational initiatives designed to strengthen organization and individual competencies and management development.
2. Partners with senior leaders and teams in designing and implementing change processes that engage stakeholders appropriately from initiation to integration of the change.
3. Provides consulting services to senior leadership and management staff, focused on improving team, leader and systems effectiveness.
4. Facilitates team development, and changes in group norms, values, and culture; identifies and uses instruments and surveys to analyze individual and group behavior; partners with clients in identifying possibilities for improvement; provides coaching supports to leaders towards increasing success in change integrations.
5. Remains current in the practice of organization development and leadership development by ongoing professional development; researches and implements cutting edge best practice in alignment with probable future needs in the organization.
6. Provides single point accountability for client service delivery where appropriate.
7. Provides client services and programs in a way that increases leaders' capacity for coaching, process design, facilitation, and team development within their own teams.
8. Evaluates Organization Development/People Development services ensuring interventions meet client satisfaction.
9. May be required to monitor and support the work of external consultants.
10. May be assigned to provide targeted/term-based Organization Development support to assigned sites/communities/programs.

Education and Experience

Master's Degree in Organization Development (O.D.), Leadership, Adult Education or other equivalent Behavioral Science.

Five years' recent related experience in organization development and/or leadership development in an intermediate to large size organization. Preference will be given to candidates with work experience in healthcare settings.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Demonstrated knowledge of organization development theory and applications.
• Demonstrated group facilitation skills in an organization development role.
• Demonstrated knowledge of leadership development
• Demonstrated knowledge of adult learning strategies and methodologies
• Demonstrated ability to initiate, lead, analyze, organize, problem solve and prioritize.
• Demonstrated expertise in conflict management.
• Demonstrated expertise in project management, particularly of change initiatives.
• Knowledge and understanding of computer technology, especially the fundamentals of word processing, spreadsheets, graphics, data base and CD ROM.