Employee Services Representative
Determined. Imaginative. Curious. If these are some of the ways you describe yourself — we want to learn more about you! At TC Energy, we are Energy Problem Solvers — passionate about transitioning North America to cleaner energy while meeting the energy demands of today and tomorrow. If that sounds like a challenge you want to help tackle, we want you to join our team!
Posting Close Date: April 30, 2024
The Opportunity
Reporting to the Manager, Employee Services, the Employee Services Representative will provide first-point-of-contact support for all human resources inquiries from employees and retirees across TC Energy on a variety of HR processes, policies, practices, and programs.
What you'll do
Respond to general HR queries and provide guidance in line with TC Energy's HR processes, policies, practices, and programs.
Manage cases for employee lifecycle events, including facilitation and coordination with internal HR teams and oversee full process to completion.
Provide high quality, timely resolution and professional customer service via online portal, telephone, and chat
Collaborate with HR partners to resolve complex matters and find solutions and escalate matters not resolved at the first point of contact to the appropriate stakeholders
Thoroughly and accurately record all inquiries using case management application and maintenance of HR data in SAP and or workday
Support the administration of various human resources programs for employees and leaders
Identify opportunities to improve our service focused on user experience, effectiveness and efficiency as well as simplifying processes
Participate in ongoing training and learning opportunities as well as projects or initiatives.
Minimum Qualifications
University degree in Human Resources, Business, or a related field
Two or more years of Human Resources or relevant experience
Minimum of one year in a service role with the ability to provide exceptional customer service
Strong ability to effectively communicate verbally and in writing with impact and handle confidential information
Ability to resolve inquiries in an effective and timely manner while managing competing priorities in a high-paced, deadline-driven environment
Problem solver with critical thinking skills including an aptitude to adapt to change and thrive in a dynamic and complex organization
Preferred Qualifications
Experience with Workday, SAP and ServiceNow
Working towards CPHR Designation
ability to speak Spanish and/or French is an asset
To remain competitive, support our high-performance culture and allow for more flexibility in the way we work, we offer a hybrid work model and flexible dress code for our eligible office-based workforce in Canada, the U.S. and Mexico. #LI-Hybrid
About our business
TC Energy is a leading energy infrastructure company in North America. We have three complementary businesses of natural gas pipelines, liquids (oil) pipelines, and power generation. Our operations span three countries, seven Canadian provinces, and 34 U.S. states.
TC Energy is an equal opportunity employer.
Learn more
Visit us at TCEnergy.com and connect with us on our social media channels for our latest news, employee stories, community activities, and other updates.
Thank you for choosing TC Energy in your career search.
* Depending on qualifications, the successful candidate may be offered a position at a more appropriate level and/or ladder.
* Applicants must have legal authorization to work in the country in which the position is based with no restrictions.
* All positions require background screening. Some require criminal and/or credit checks to comply with regulations.
* TC Energy is committed to provide employment opportunities to all qualified individuals, without regard to race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability. Accommodation for applicants with disabilities is available on request during the recruitment process. Applicants with disabilities can request accessible formats or communication supports by contacting careers@tcenergy.com.