Senior Manager - Change Management

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This is a hybrid role based in downtown Toronto that oversees day-to-day management activities within our Procurement line of business. You will build relationships with multi-disciplinary teams and stakeholders at all levels to steer project success across the entire organization. You will design tailored solutions to drive effective transition/adoption and ensure realization of people-dependent project, including change management plans, stakeholder management and readiness assessments, communications toolkits, training materials, leadership/sponsor engagement plans, risk mitigation and resistance management tactics. Furthermore, this role will require you to break down strategic problems, and information to provide insights and recommendations to Senior Leadership. Additionally, there is an opportunity to lead and develop a team in a direct and indirect leadership capacity.

Key Responsibilities

• Leads all change management efforts for Procurement projects and programs – including design of change management strategies, stakeholder management and readiness assessments, change impact analyses, leadership/sponsor, communications, training, and engagement plans, risk mitigation and resistance management tactics, etc.

• Builds relationships and facilitates complex discussions with multi-disciplinary teams and stakeholders within and outside of Procurement across varying levels to steer project success.

• Breaks down strategic problems, and analyses data and information to provide insights and recommendations to Senior Leadership.

• Partners with external and internal team in driving the annual Procurement Communications and Engagement calendar.

• Leads and develops the team in a direct and indirect leadership capacity.

Supports an assigned senior leader operation of the business and enhances the Bank’s profile in the marketplace. Works with stakeholders to understands the operating environment & emerging trends and provides planning, support and recommendations to improve operational effectiveness and tracks achievement of objectives. Supports the development of effective, consistent communications for the business senior leader and for the leadership team.

• Breaks down strategic problems, and analyses information to provide insights and recommendations.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.

• Ensures alignment between values and behaviour that fosters diversity and inclusion.

• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.

• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.

• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.

• Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.

• Recommends and implements solutions based on analysis of issues and implications for the business.

• Leads the development of priorities, current, and planned initiatives, and support requirements related to strategic management for the business/group.

• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

• Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.

• Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.

• Supports the direct output of a senior leader (e.g. Group Head or above) accountable for a large strategic business/function.

• Leads the execution of designated business programs; assesses and adapts as needed to ensure quality of execution.

• Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.

• Conducts independent review, analysis, and resolution of strategic issues.

• Monitors and tracks performance, and addresses any issues.

• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.

• Builds effective relationships with internal/external stakeholders.

• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.

• Implements changes in response to shifting trends.

• Broader work or accountabilities may be assigned as needed.

Key Qualifications

• Typically, 7+ years’ relevant experience and post-secondary degree in related field. PROSCI Certification is a plus.

• Experience in leading complex change across a broad range of stakeholders.

• Exceptional ability to build strong relationships and influence change across all levels

• Adaptable and agile in navigating through evolving changes and ambiguous situations

• Excellent communication, coaching, and mentorship skills

• Solid analytical, and problem-solving skills to solve complex issues

• Strong self-starter, team player, and a master juggler of priorities

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.