Quality and Patient Safety Specialist - Permanent Full Time

TORONTO GRACE HEALTH CENTRE

Join our Team!

We are actively recruiting for a

Quality & Patient Safety Specialist

Full Time

The Salvation Army Toronto Grace Health Centre (TGHC) is a mission of The Salvation Army that provides specialized and integrated care and services to individuals with multifaceted chronic or persistent illnesses that require Complex Continuing Care, Post Acute Care Rehabilitation, Palliative care and Transitional care services. At Toronto Grace we support the patients and families through their recovery and rehabilitation journey following the principles of Patient and Family Centred Care facilitating patient flow through the health care system and the successful reintegration to their communities.

As a compassionate, caring and influential member of the interprofessional team, you will make a personal difference in the quality of life of our patients, residents and families. If you want to work in an environment where every face is familiar and where care, compassion and commitment flow to the persons that we serve as well as the staff, join our team and become part of an amazing team with the Toronto Grace family.

Position Summary:

Reporting to the Director, Quality, Patient Safety and Risk, the Quality and Patient Safety Specialist will be responsible for the design and implementation of key quality and patient safety initiatives across the sits of Toronto Grace Health Centre (TGHC). The Quality and Patient Safety Specialist will work with all units and departments, including front-line staff, managers and directors, and provide assistance and input to the Senior Leadership Team and the Board of Trustees as requested.

The successful candidate will collaborate with all levels to foster an environment of minimizing risk and maximizing patient safety and quality care across the organization, to ensure continued organization- wide success. In addition, collaborate with key stakeholders to develop and implement key High Reliability Organization (HRO) tactics and initiatives.

Responsibilities:

•Build awareness and capacity with all staff, including clinical and non-clinical, nurse practitioners, physicians and volunteers on patient safety

•Work collaboratively with teams and leaders to develop patient safety strategies to patient safety issues, address risks, and mitigate injury/harm to patients

•Assist with the planning, design and execution of Patient Safety Week activities in collaboration with others

•Support the orientation of new staff on quality and patient safety

•Design, develop and deliver content for e-learning modules for patient safety education/core curriculum

•Contribute to professional rounds, e.g. medical/surgical rounds (arrange speakers relevant to topic)

•Provide education, facilitate group discussions and build capacity for physicians and clinical staff to reach desired outcomes and enhance their understanding of Quality Improvement initiatives within the healthcare system as it relates to their department or portfolio

•Collaborate with programs and other corporate support areas such as Enterprise Analytics, Strategy and Transformation, Risk Management, Professional Practice etc.

•Proactively identify quality, patient safety and patient experience opportunities through data trending and analysis

•Develop patient safety toolkit and lead training

•Provide input to content of annual Quality Improvement Plan, support the Accreditation process and corporate indicators

•Routine review, analysis of patient incidents (as related to activities listed above)

•Monitor and communicate detailed feedback on quality improvement outcomes in collaboration with program leaders, medical directors and various internal and external stakeholders

•Identify and provide recommendations and solutions to executives on process improvement initiatives

•Develop policies and procedures and reports pertaining to Quality and Safety

•Identify trends and implement changes based on metrics

•Collaborate with key stakeholders to develop and implement key High Reliability Organization (HRO) tactics and initiatives

•Plan, develop, implement and monitor the Patient Safety Program across TGHC.

•Support and deliver in the preparation of data collection and analysis, and prepare regular and timely reports related to Quality and safety indicators as required

Qualifications and Education:

•Master's degree in a health-related discipline an asset

•Must have an undergraduate degree in a health-related discipline from a recognized institution

•Experience as a system and incident management administrator an asset

•Experience maintaining and updating policies, procedures and standard work documents.

•Lean methodology training and monitoring QI initiatives preferred

•Knowledge of High Reliability Organization (HRO) tactics and initiatives an asset

•Minimum (5) years’ experience in a healthcare setting

•Minimum (3) years’ experience in patient safety, risk management, Incident investigation and analysis, and project management

•Must be a regulated health professional with certification or experience in a health care discipline/healthcare setting

•Must have certification in Patient Safety Trainer, Canadian Patient Safety Officer, Critical Incident Analysis and Patient Safety from an applicable program,e.g. Ontario Health Association or Canadian Patient Safety Institute/Healthcare Excellence Canada

•Advanced computer knowledge and skills in applications such as, but not limited to, Microsoft Office 2016 (Excel, Word, PowerPoint and Access) and Adobe Acrobat, Visio and Project and RL6 solutions

•Excellent use of healthcare-related e-software {e.g. Incident reporting system, medical records)

•Experience and knowledge with Patient Safety and Quality projects or initiatives, electronic clinical incident management systems, performance measurement, data reporting analysis, quality improvement principles and Quality of Care Reviews

•Proficient knowledge of legislation and regulatory environment applicable to hospitals/ healthcare, including Excellent Care for All Act, Quality of Care Information Protection Act and Privacy Act

•Superior knowledge of patient quality and safety principles

•Outstanding knowledge of inpatient quality and safety, including experience working with risk/patient safety related tools, practices, methodologies, and frameworks

Our Core Values: Compassion, Respect, Excellence, Integrity, Committed, Co-operation, and Celebration

•Highly organized multitasker and detail-oriented professional with ability to work well under pressure and meet deadlines in a fast-paced and unpredictable environment

•Strong critical thinking, analytical and problem-solving skills with ability to proficiently interpret clinical documentation

•Demonstrates excellent effective objective interpersonal and communication skills along with investigative, teaching and facilitation skills

•Ability to work with minimal supervision and take initiative, and travel to any TGHC hospital as needed

•Demonstrates a commitment to customer service when dealing with patients, colleagues and volunteers and other members of the community and public

•Demonstrates values consistent with TGHC's Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation

•Excellent time management skills

•Proficient in Microsoft Office, Outlook and medical software systems.

•Impeccable performance and attendance required

•Outstanding decision making and problem solving skills

To apply for this exciting career opportunity, please email your resume and cover letter to jobs@torontograce.org. by referencing the job posting #Quality & Patient Safety Specialist-Full Time. Please visit our website to learn more about the rewards of building a career at the Toronto Grace Health Centre. We are a “Great Place to Work”. Toronto Grace Health Centre is committed to inclusive and accessible employment practices. If you require accommodation during any stage of the recruitment process, please notify the Human Resources Department.

Thank you for your interest in the Toronto Grace Health Centre. Please note that only candidates selected for an interview will be contacted.

Our Core Values: Compassion, Respect, Excellence, Integrity, Committed, Co-operation, and Celebration