Responsible for the development, implementation, delivery, coordination, and auditing of all ByWA training programs, curriculums, plans, procedures, and processes to meet or exceed Client expectations. To ensure all ByWA staff receive necessary training to competently and confidently perform their duties.

Scope of Duties and Responsibilities :

• Provides training to the YWG Airport Operations Support Services and Janitorial team, including the Airport Operations Centre, Pass Office, and Baggage Operations Centre, and Janitorial Services located at the Winnipeg Richardson International Airport to ensure compliance with existing standard operating procedures.
• Develop training material, presentations, manuals, course outlines, and lesson plans. Produces and incorporates digital material such as multimedia presentation, pictures, and training videos. Develop a training roadmap and task calendar to ensure continuous improvement.
• Regularly meets with Management to identify training gaps and develop training needs, assist, and makes recommendations in staff development. Actively seeks opportunities for improvement related to training and communicates recommendations.
• Delivers on-the-job training and coaching to Agents, Cleaners, and Team Leads when job knowledge and skill gaps are identified. Maintains and continuously improves department based Sharepoint knowledge bases.
• Modernize training by incorporating new and existing training material into corporate Learning Management System.
• Maintaining computerized records of training and make such records available for inspection for auditing purposes, or by the Client.
• Deliver regular training workshops (onboarding, customer service, job-specific, corporate, resource management, team lead training, airport, and airfield familiarization).
• Conduct regular audits to monitor the effectiveness of the ByWA Training Program.
• Ensure training is meeting regulatory compliance, and Client expectations.
• Identify gaps and implement corrective actions related to training, as identified in the Service Delivery Management System.
• Conducting competency evaluations to identify training gaps, ensure staff are competent and have the tools and training to deliver the Services outlined in the Client Service agreement. Ensure training is meeting regulatory compliance and client expectation.
• Consulting with key stakeholders and subject matter experts to understand business practices that will be incorporated into training material.
• Works with the Operations Administrator to deliver onboarding training, scheduling, and conducting workshops, delivering competency evaluations.

• Fulfils Health & Safety responsibilities by adhering to the requirements of the Company's Health & Safety Policy Statement, Manual, and Safe Systems of Work.

• Undertakes such other duties appropriate to the level and character of work as may be reasonably required within the Department. Significant permanent changes in duties will require agreed revisions to be made to this Job Description.