Manager, Recruitment and Admissions

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Job Profile

Job Title

Department

Compensation Range

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

This is a 12-month leave coverage position.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary

UBC Sauder School of Business is one of the world's leading business faculties. The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission.

We acknowledge that UBC Sauder at the Vancouver Point Grey campus is situated on the traditional, ancestral and unceded territory of the Musqueam. We acknowledge that UBC Sauder at UBC Robson Square is situated on the traditional territory of the Musqueam, Squamish and Tsleil-Waututh.

UBC Sauder delivers a portfolio of undergraduate and professional graduate certificates, diplomas, and degrees in business, independent of Graduate + Postdoctoral Studies.

The Recruitment and Admissions unit at the UBC Sauder School of Business plays an integral role in the achievement of the UBC Sauder's commitment to attract, engage and retain students who represent diverse perspectives, experiences and identities (UBC Sauder Strategic Plan) by recruiting well-qualified, high-performing, community-minded, and diverse domestic and international students to meet the school's enrolment targets and goals.

The Manager, Recruitment and Admissions is responsible for the development, implementation and assessment of marketing strategies, the success of recruitment key performance indicators, recruitment activities and admissions policies, processes and systems, all designed to attract applicants and yield high-calibre students to the business school's flagship degree programs, which are critical to the school's reputation, resource generation and success. The position is directly tied to annual revenue generation for the university.

Organizational Status
The Manager works with initiative and considerable autonomy under general supervision, but also collaboratively with the managers in the unit. The incumbent works with other UBC Sauder units including Marketing and Communications, IT Services, Office Administration, as well as employees at central UBC. This role is highly visible to the external community, working with prospective students, alumni and partners around the world.

Work Performed

Student Recruitment

• Researches and analyses markets and the applicant pool to identify, develop and implement appropriate recruitment policies, tactics and activities to achieve enrolment goals for UBC Sauder's Robert H. Lee Graduate School (RHL) professional programs, including full-time MBA, Professional MBA, Master of Management and Master of Business Analytics degrees.

• Manages and is co-responsible together with the team on the performance of Key Performance Indicators (KPIs) designed in consultation with the Director, Recruitment and Admissions to track the success of recruitment and yield tactics to support the strategic vision and enrolment targets of the RHL.

• Develops, organizes and conducts large scale, multi-faceted recruiting events in person and online. Represents the business school at recruiting events both internationally and nationally. This requires in-depth knowledge of the various local market conditions, academic program offerings, admissions policies and procedures, and program services.

• Initiates and completes one-on-one advising sessions and follow-up sessions on the features and benefits of the programs to attract high-calibre applicants and students. This requires thorough knowledge of the competitive marketplace and the features promoted by business schools nationally and internationally.

• Explains unfavourable decisions and university policies to applicants who have been refused admission programs.

• Advises prospective applicants and candidates of various financial aid vehicles used for program access. Coordinates with external agencies when required.

• Researches and selects appropriate companies and organizations at which to conduct visits to deliver informational presentations about the program offerings and to foster relationships for business development opportunities.

• Assesses the effectiveness of recruitment activities and makes strategic recommendations for improvement. Actively participates in the development and implementation of student recruitment plans for any new professional graduate degree programs in business.

Marketing and Promotions

• Designs, creates and delivers presentations about RHL and its various programs.

• Participates in expert panels at national and international recruitment events, discussing trends in graduate management education and representing the school alongside major competitors.

• Contributes knowledge and expertise to print and multimedia promotional materials and marketing campaigns to attract high-calibre applicants to programs and to increase the overall profile of RHL programs.

• Establishes and maintains external relations with companies and organizations for fostering future applicants and students.

• Conducts competitive analysis on competitor programs locally, nationally, and internationally, and prepares summary reports yearly.

Management of Admissions

• Manages the day-to-day operations and makes enhancement recommendations on operational requirements of admissions processing and provides outstanding customer service to applicants.

• Provides ongoing review and input into the development of admissions systems and reports.

• Conducts research into educational systems, grading and credit systems, courses and credentials, and educational financing within Canada and around the world in an effort to understand and interpret how these affect applications to programs.

• Conducts mandatory admissions interviews of individuals that aid in assessing a candidates suitability for RHL programs.

• Evaluates complex applications and documentation. Assesses academic and non-academic factors pertaining to the evaluation and admission of domestic and international applicants. Exercises professional judgment in assessing circumstances that require special consideration.

• Participates in the admissions decision for candidates by reviewing files and contributing as members of the admissions committee. Assesses candidates for scholarship consideration.

• Monitors and ensures consistent application of University policies regarding admission assessment of both domestic and international applicants. Is fully informed on all University Senate regulations and policies as they affect admission policy.

• Makes recommendations and implements improvements to increase yield rates. Analyzes admissions survey results.

• Maintains detailed and up-to-date records of recruitment initiatives and applicant files using electronic databases in accordance to unit s policies and UBC Sauder guidelines.

• Analyzes data in order to assess the admission criteria suitability; reviews and recommends changes to admission policies, procedures and rubrics in order to achieve goals.

• Has authority to make decisions that are legally binding on the University.

• Designs and implements all yield activities to ensure admitted students attend programs.

Information Systems

• Oversees the ongoing development and improvement of admissions and CRM systems, such as new reporting tools and dashboards.

• Reviews and adopts new systems as required to meet the goals of the unit.

General Duties

• Contributes directly to the development of policy and priorities of the unit as a member of the Management & Professionals team.

• Develops and enhances relations with faculty and staff in numerous campus departments and within the Sauder School of Business.

• Represents the UBC Sauder School of Business at public functions. Participates in relevant committees at the university or on external organizations that facilitate the goals of the unit.

• Assumes responsibility for special projects assigned by Directors, Assistant Dean or the Dean's office.

• Performs other related duties as required.

Consequence of Error/Judgement
Makes recommendations and decisions regarding the design, management and effective delivery of student recruitment and admissions activities to ensure enrolment objectives are met. Inability to work cooperatively with applicants, students, alumni, staff and faculty would jeopardize the effective provision of recruitment activities and admissions services to applicants. Poor management of volunteers may lead to inefficiency, discontent or grievances. Poor decision-making or judgement would compromise the integrity of RHL professional programs as well as jeopardize the reputation of the UBC Sauder. The incumbent manages relationships within a multi-cultural and ethnically diverse applicant pool. This position has the complex task of coordinating and balancing the distinct objectives of various stakeholders, often with conflicting interests. Decisions must be in line with school goals and integrate with the vision and direction of the university.

Errors in judgement and failure to enrol a high-calibre student body may negatively impact the overall image of the school as an institute for superior management educations and/or loss of exceptional students to competitor schools. Failure to provide sound decisions could result in a loss of confidence of the school and undermine the Dean's efforts to raise the school's global ranking and reputation to ensure sustained access to resources and success of the school in the long run.

Admission decisions greatly affect the life and the livelihood of the applicants and students. Decision-making is based on a thorough knowledge of the policies and procedures of the University and the UBC Sauder. The incumbent exercises considerable judgement and must demonstrate tact and discretion.

Supervision Received
Reports to Senior Manager, Recruitment and may receive guidance from Director, Recruitment and Admissions and Assistant Dean, Recruitment and Admissions on specific work projects as assigned.

Supervision Given
May be required to assume supervisory responsibilities for projects that are carried out by others, including faculty, employees, students or alumni volunteers who are not directly supervised by this position.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of three to four years of related experience or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one's own
- Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Excellent client service attitude.

• Familiarity with the competitive nature of business schools and professional graduate business programs.

• Extensive training and experience with domestic and international credential assessment for university graduate admissions.

• Experience in marketing and student recruitment in a post-secondary setting.

• Ability to interpret and apply sophisticated admissions policy in a consistent and equitable manner.

• Experience in analytical work, excellent oral and written communications, judgment and interpersonal skills are a must.

• Strong organizational and administrative skills to manage complex workloads.

• Ability to exercise tact and diplomacy under stressful situations.

• Ability to make decisions independently.

• Ability to deal with a diversity of people in a calm, courteous, tactful and effective manner.

• Cross-cultural experience an asset.

• Ability to thrive in a complex, interrelated organizational setting is required.

• Technical proficiency in using management computer software is required.

• Domestic and international travel is required.

• Attendance at some evening and weekend events can be expected.

• Some overtime can be expected during busy periods.