Lead, Quality Improvement and Patient Safety

Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in Metro Vancouver and the Fraser Valley.

Twelve acute care hospitals, BC's first dedicated outpatient care and surgery centre and a wide range of services in public health, home health, mental health and long-term care facilities - all within Metro Vancouver and the Fraser Valley. Known as one of the most desirable places to live in the world, these dynamic communities along with inspiring scenery and easy access to an abundance of outdoor activities provide an amazing quality of life.

Position Highlights:

Bring your demonstrated leadership and consultation skills to this exciting opportunity as a Leader, Clinical Quality & Patient Safety, Fraser Health's Clinical Quality Improvement & Patient Safety team. In this role, you will serve as a resource and liaison by providing expertise in key areas such as quality improvement, patient safety, patient feedback, audit and accreditation. Your ability to provide leadership and guidance to reporting staff and key shareholders will make you an ideal candidate for this role.

Build on your education and career experience as you:

• Participate in the planning, development, implementation and evaluation of CQPS operational goals to ensure alignment with FH's strategic plan.
• Provide leadership and guidance to reporting staff and key shareholders in the application of patient safety and quality improvement principles and practices to support both strategic and operational business plans.
• Develop and maintain an effective QI structure and network that supports the achievement of the operational and educational goals of the CQPS program.
• Identify and communicate emerging trends and/or new patient safety and quality improvement initiatives within Fraser Health.
• Provide overall leadership, direction and supervision to assigned team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, performance management).
• Develop alliances with other health authorities and external associations to achieve consistency of interpretation and implementation of government policy and/or new evidence related to patient safety and quality improvement.
• Represent FH on community, provincial, national and international committees as required.
• Performs other related duties as assigned.

Are you passionate about joining our team? We will be looking for you to have:

• A level of education, training and experience equivalent to a Master's Degree in a health care related field.
• Seven (7) years' recent, related leadership experience in progressively more responsible patient safety and/or quality improvement roles within a large complex work environment such as a health care organization
• Experience in public client relations an asset.

This full time position is based at our Central City Office in Surrey, B.C.

Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization "WHO" approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Connect with us!

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

Instagram | Facebook | LinkedIn | Twitter

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Lead, Quality Improvement and Patient Safety (QI/PS), works in partnership with operational and clinical leaders to provide leadership and expertise in the application of quality improvement principles, practices and tools, both at point of care and service and in support of clinical program priorities, in alignment with Fraser Health''s strategic goals. The Consultant promotes the integration and standardization of evidence-based systems and tools with the design of safe, effective, and efficient care delivery processes.

1. Collaborates with health care leaders and physicians to provide leadership and quality improvement expertise to teams in the planning, implementation, and evaluation of improvement initiatives designed to improve quality of care, service utilization, safety, and risk reduction.
2. Identifies learning needs of teams related to QI/PS methodology, tools, and system processes. Develops, implements, and evaluates education resources to meet those needs.
3. Provides consultation, guidance, and support to teams in the use of tools and mechanisms to plan, test, measure, monitor, and evaluate initiatives designed to improve patient care outcomes.
4. Provides facilitation and coaching to enable teams in the development, monitoring, and analysis of key performance indicators.
5. Provides expert support for analysis of multiple sources of data in order to promote a balanced approach for identifying and acting on improvement opportunities.
6. Provides leadership in the development and implementation of client safety and risk indicators, alert systems, and other risk prevention strategies.
7. Evaluates the effectiveness of processes as they relate to patient safety, complaints management, and patient safety event reporting. Makes recommendations based on evaluation of impact to patient outcomes and organizational risk. Plans with leaders the patient safety reviews in accordance with the patient safety event management policy and protocol.
8. Contributes to the development and review of policies and guidelines related to patient safety and quality of care. Uses applicable legislation and directives both provincially and nationally. Provides expert advice to leaders, as needed.
9. Performs a leadership role in the integration of accreditation standards, processes, and related improvement priorities with program leads.
10. Provides expertise and facilitation related to clinical improvement tools such as QI model for improvement, care paths, and structured improvement collaboratives.
11. Provides expertise on the review process, including development of recommendations, follow-up actions, and reporting on status of action plans to FH quality committees, as a member of committees responsible for patient safety reviews.
12. Liaises with external supports and resources to provide specialized knowledge, share information, and collect data.

Education and Experience

A level of education, training and experience equivalent to a Master's Degree in a health care related field.

Five (5) years' recent, related experience in health care services leadership in progressively more responsible and varied roles, including a minimum of two (2) years' experience in the following areas of patient safety and quality improvement: patient safety education, reporting and follow-up; quality improvement knowledge and experience with development, implementation, evaluation and sustainment of quality improvement initiatives; and knowledge and experience with accreditation processes; and knowledge of and experience with application of change management principles to support local and regional change. Educational preparation in quality improvement, certificate in quality improvement, or equivalent training in the use of quality improvement methods and tools.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated knowledge of quality improvement principles, methods and tools.
• Demonstrated presentation, facilitation and teaching skills.
• Ability to operate related equipment.
• Proficiency in the use of computer software such as Excel, Visio, PowerPoint.