Client Partner, Culture & Engagement

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

We have an exciting Full Time opportunity for a Client Partner, Culture & Engagement to join our team at Central City Tower located in Surrey, BC.

The client partner is responsible for leading and managing assigned projects and initiatives to strengthen culture and engagement across Fraser Health.

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Take the next step and apply so we can continue the conversation with you.

Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Responsible for leading and managing assigned projects and initiatives to strengthen culture and engagement across Fraser Health.

Responsible for leading and managing strategies and projects that are directed at strengthening culture and engagement. Guided by the strategic priorities for Fraser Health, collaborating with leaders across the region to define, plan and develop strategies that create conditions for organizational transformation and thriving employees. Provides leadership for teams and working groups, and applies knowledge and methodologies drawing upon organization development, change management, design thinking and other emerging practices, Provides consulting services, advice, guidance and direction to an assigned portfolio. Consults with senior leaders across the organization to design, implement, evaluate and evolve regional initiatives to strengthen Fraser Health’s “We Culture”. Lead culture and engagement initiatives, strategy and planning facilitation, process re-design, team building, consulting and coaching. Provides support to the organization and specific functional areas in recognizing current patterns across the system and partnering to develop and implement strategies to improve organizational effectiveness.

1. Provides leadership in the development and implementation of strategic and operational initiatives designed to achieve meaningful shifts that transform culture, engage employees, and connect people with purpose. Partners with senior leaders and teams, and engages broader stakeholder group appropriately in developing, implementing, evaluating and adapting culture and engagement strategies.
2. Provides coordination throughout all phases of assigned initiatives; ensures that an optimal plan / structure is in place to achieve desired outcomes and benefits.
3. Negotiates and facilitates resolution to impediments to progress and success; identifies and manages key strategies and works closely with other partner portfolios through implementation (e.g., Communications, Planning, Transformation).
4. Provides progress monitoring and reporting to leadership and stakeholders; assesses impact of initiatives impacts and interdependencies with other initiatives happening in Fraser Health.
5. Contributes to the development, implementation and evaluation of the organization’s Culture and Engagement strategy.
6. Liaises with leaders across the organization to identify opportunities and priorities for strengthening culture and engagement. Designs regional strategies accordingly, including ongoing opportunities for evaluation and adaptation.
7. Provides guidance and expertise by consulting to leaders across the organization on culture and engagement.
8. Partners with other portfolios including clinical operations, psychological health and safety, learning and development, to align efforts and support achievement of regional objectives.
9. Remains current in the practice of organizational transformation, organization development and leadership development by ongoing professional development; researches and implements cutting edge best practice in alignment with probable future needs in the organization.
10. Provides single point accountability for client service delivery where appropriate.
11. Provides client services and programs in a way that increases leaders' capacity for coaching, process design, facilitation, and team development within their own teams.
12. Evaluates organizational culture and engagement initiatives. Leads or partners in the implementation of organizational surveys that measure engagement and culture.
13. May be required to monitor and support the work of external consultants.

Master's Degree in Organization Development (O.D.), Leadership, Health Administration or related discipline.

Five years’ recent related experience in organization development and/or delivering transformation initiatives in an intermediate to large multi-stakeholder organization. Preference will be given to candidates with work experience in healthcare settings.

COMPETENCIES:

Demonstrates the LEADS capabilities of Leads Self, Engages Others, Achieves Results, Develops Coalitions and supports Systems Transformation.

Professional/Technical Capabilities

• Demonstrated knowledge of organization development theory and applications.
• Demonstrated group facilitation skills in an organization development role.
• Demonstrated knowledge of leadership development
• Demonstrated knowledge of adult learning strategies and methodologies
• Demonstrated ability to initiate, lead, analyze, organize, problem solve and prioritize.
• Demonstrated expertise in conflict management.
• Demonstrated expertise in project management, particularly of change initiatives.
• Knowledge and understanding of computer technology, especially the fundamentals of word processing, spreadsheets, graphics, data base and CD ROM.