Assistant, People & Talent Development

Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

All new hires to Fraser Health must have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

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Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.

Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Provides varied administrative and coordinative support to the Director, Leaders and related Client Partners and Programs by performing duties such as coordinating the workflow for the assigned area which includes developing and implementing office policies and procedures; performs administrative and secretarial duties which includes preparing a variety of documents, calendar management, performing word processing, compiling and analyzing data and preparing statistical reports, setting up and maintaining files; developing and maintaining website content, online registration management systems, and responds to a variety of inquiries received by telephone, email and in person.

1. Provides confidential administrative support to the Director, Leaders and assigned Client Partners.
2. Coordinates the workflow for the assigned area; develops and implements new work methods and procedures; identifies problems; recommends alternative solutions and implements approved changes. Contributes to the development of new standard operating procedures, revises old standard operating procedures.
3. Develops processes and systems for data entry to Administrative and other databases.
4. Supports the implementation of specific programs, working with the team to develop supporting materials, marketing, registration and criteria. Partners with outside consultants and/or vendors to ensure quality of service delivery. Supports other groups in planning, managing and coordinating events such as conferences and workshops.
5. Markets events/programs including communication with FH staff via internal communication channels and tools. Markets courses externally for non-FH staff as appropriate.
6. Supports Fraser Health's recognition programs through a range of administrative support functions such as: typing and merging letters, responding to inquiries, maintains appropriate records, preparing and updating various records and reports.
7. Maintains contact with internal departments and external vendors regarding recognition gifts; conducts inventory review, maintains gift inventory records, assists in preparing annual and monthly gift order process and provides required information to resource contact for shipments.
8. Maintain recognition reports and prepares courier bags for the shipment of recognition gifts/supports to site managers.
9. Assists with researching information pertaining to recognition and long service dates and by following specific guidelines, updates employees' long service information on database and Meditech; liaises with employees and Managers as required to confirm information.
10. Supports the Performancelink program by updating reporting hierarchy (roll up tree) for the excluded group and unionized positions received from managers. Uses Meditech, Financial roll up, and organizational chart information to create various reports-to structures to determine reporting roll up. Provides assistance and acts as a resource to Performancelink users by responding to calls and e-mails from system users and provides assistance. Updates intranet pages (Pulse and Management Centre) on program criteria, timeframes, information sessions and contact information.
11. Assists the Client Partners by conducting pre and post course evaluations as required. Inputs, tracks and reports out on statistics and monitors evaluation and follow-up of statistical data. Creates solutions, processes and systems that enhance service delivery based on information collected.
12. Manages applications and associated processes for education, recognition, and/or engagement supported by the department.
13. Maintains and monitors budget and reviews with Director and Leaders. Creates and maintains spreadsheets and enters data for departmental expenses and prepares invoices for payment. Reviews online financial reporting functions and advises on variances. Participates with leaders in assessing current and future budget needs. Ensures necessary supplies/services are purchased for all departmental and program needs.
14. Receives and provides admin support to confidential client requests for conflict resolution, team development and coaching services. Maintains the intake of service requests from specific departments containing confidential information of team dynamics and distributes as necessary within the assigned Organization Development, People & Culture department. Contributes to future programming based on client requests and feedback. Partners with Client Partners to ensure that client service requests are adequately addressed.
15. Supports and manages the logistics for large-scale corporate events and services for excluded staff, such as Director’s Forum, Quarterly Business Meetings and Management Conference.

Grade 12, graduation from a recognized secretarial program plus three years secretarial experience, preferably in a health care environment, or an equivalent combination of education, training and experience.

COMPETENCIES:
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated knowledge of software applications such as PowerPoint, MS Word, Excel and Pagemaker Desktop Publishing computer programs.
• Ability to type a minimum of 60 wpm.
• Ability to write and design informational literature (flyers, brochures, messages, letters, newsletters, and handouts).