Lead, Benefits & Employee Information

Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 45,000 medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

We have an exciting Full Time opportunity for a Lead, Benefits & Employee Information to join our team at Latitude Uptown located in New Westminster, BC.

All new hires to Fraser Health must have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Take the next step and apply so we can continue the conversation with you.

Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents. We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work. Work hard and have fun while you do it.

Curious to learn what it’s like to work here? Like us on Facebook (@fraserhealthcareers), follow us on Twitter & Instagram (@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Oversees the day to day activities of the Representatives, Benefits & Employee Information by supervising and providing leadership, determining priorities and ensuring workflow efficiency and customer service excellence. Represents Benefits & Employee Information on inter-departmental teams, related to matters including Employee Experience improvements or collective agreement changes initiatives. Develops and implements processes for assigned area and provides guidance and expertise to staff on benefits related topics.

1. Supervises designated staff by assigning and scheduling work, training and orienting new employees, establishing action plans in PerformanceLink, monitoring employee performance, providing measurements of team results and completing regular performance appraisals. Assists in the hiring process by conducting interviews in conjunction with other Client Partners/Leads and making recommendations on selections to the Leader.
2. Coordinates and leads the day to day process improvement and/or collective agreement changes by providing expertise and advice, identifying impact to Benefits & Employee Information (B&EI) processes and ensures Leader, B&EI is informed. Develops temporary or permanent procedural changes to ensure collective agreement initiatives are completed. Coordinates with the Client Partners, Systems & Reporting to define or clarify information needs.
3. Oversees the day to day records management and administrative (reception) processes and procedures ensuring compliance with Fraser Health policies and related legislation. Liaises with corporate services as required in relation to privacy or legal issues and requests.
4. Liaises with Payroll and HR Consulting to ensure consistent and appropriate application of collective agreements and/or policies. Identifies issues requiring consistent Fraser Health interpretation and liaises with HR Consulting to provide information on employer or industry practice and recommendations on course of action including short/long term implications; works with Analysts to ensure consistent application of collective agreement/policy provisions.
5. Leads the development of processes, strategies and projects that are directed at ensuring Fraser Health employees receive quality customer service and support regarding benefit and retirement plans.
6. Develops retirement information sessions through information posted on FHAweb, Infocus and other internal media; ensures employees have retirement option information. Meets with representatives of the Pension Commission, Healthcare Benefit Trust and/or other carriers to develop and provide information sessions on retirement and benefit plan programs. Provides one-on-one retirement services for designated employee groups.
7. Contributes to the long term goal setting for the team by developing and implementing mechanisms to report successes and identify areas for review. Creates and implements departmental procedures in cooperation with Associates and the Manager.
8. Functions as a primary resource for area of speciality. Escalates issues such as conflicts and obstacles to the Leader. Provides support and research as required to assist with investigative work such as grievance management and costing.
9. Evaluates B&EI support activities and looks for customer service efficiencies and systems and processes improvement; ensures consistency of practice among the Representative and the consistent application of their competencies.
10. Processes changes to employee file information including new hire documentation, transfers, terminations, leaves of absence, retirements, LTD claims procedures, salary increments, and contract increases.
11. Calculates, prepares and distributes benefit entitlement information and reports. Researches and compiles statistics as required and participates in departmental projects as assigned.
12. Responds to routine enquiries from Fraser Health staff and external organizations.

Education and Experience

Degree in Human Resource Management or a Diploma and Certified Benefits Professional (CBP) plus seven (7) to nine (9) years' recent, related experience or an equivalent combination of education and experience.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Ability to supervise
• Ability to operate related equipment such as computers and relevant software applications
• Physical ability to perform the duties of the position.