Recruiter

Job summary

The Recruiter is responsible for conducting interviews for agent-level roles and making hiring decisions to reduce attrition. They also manage the onboarding process by providing orientation details and acting as a point of contact for new hires.

Job details

About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change. About The Job The Recruiter position is responsible for conducting interviews for agent level roles, and making the best hiring decision in selecting the right candidates in order to reduce attrition. This position also plays an instrumental role in providing an outstanding experience for new hires within the onboarding process by providing details such as orientation and training dates and times, an outlet for questions, and next steps in the onboarding process. As Recruiter, You Will… Meet daily with Recruiting Manager to determine daily hiring needs Create positive experiences by building trust and transparency with Candidates Interact with applicants via phone, video, and/or in person Respond to inquiries from Candidates Process and track applicants in an Applicant Tracking System Recommend ways of improving recruiting process Participate in job fairs & hiring events Build relationships with internal employees Ensure the onboarding process runs smoothly by providing details such as orientation and training dates and times, an outlet for questions, and next steps in the onboarding process As Recruiter, You Have… High school diploma or equivalent is required 1 year customer service, BPO, or retail experience 1 year recruiting experience in a fast-paced, high volume call center environment or related industry is a plus Must be comfortable on phones or in person 8 hours a day Maintain a secure, high speed internet connection Outstanding interpersonal skills Possess active listening skills A love for interacting with diverse groups of people Ability to work in a fast-paced, hectic, changing environment Ability to handle a high volume of work Ability to organize and follow-up multiple tasks/details with accuracy and timeliness Ability to take notes while conducting an interview Ability to maintain confidentiality at all times Strong computer skills and ability to do intermediate mathematical functions Ability to adhere to all organizational policies and procedures Ability to work a variety of shifts, including days, evenings, weekends and holidays Goal oriented and strive to hit targets Ability to use micro-sales skills Passionate about Recruiting IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics. IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know. IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels. Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation. Benefits of Working as a Recruiter… Industry-leading medical, vision, and dental benefit plans + paid time off benefits Amazing career growth opportunities

What you’ll do

The Recruiter is responsible for conducting interviews for agent-level roles and making hiring decisions to reduce attrition. They also manage the onboarding process by providing orientation details and acting as a point of contact for new hires.

Requirements

Candidates must have a high school diploma or equivalent and at least one year of customer service, BPO, or retail experience. Strong computer skills, the ability to work in a fast-paced environment, and availability for various shifts including weekends and holidays are required.

Benefits

• Medical
• Vision
• Dental
• Paid time off

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Interviewing · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Recruiting
• Interviewing
• Customer service
• Active listening
• Interpersonal skills
• Applicant tracking system
• Time management
• Communication
• Data entry
• Mathematical functions
• Confidentiality
• Organization
• Problem solving
• Sales skills

Job areas

• Human Resources
• Customer Service & Support
• Consulting

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