We are IntouchCX. Where innovation meets industry. Where passion meets purpose. Where scale meets soul.
Winnipeg, Manitoba
We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul. We are revolutionizing the global customer experience across all industries, delivering value-driven CX management, digital engagement, and AI and automation solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize our partners’ CX through our data-driven and brand-specific approach. We immerse ourselves in their worlds with curiosity, creativity, and innovation to deliver exceptional results. By providing actionable insights, we drive team performance and ROI alignment to meet our partners’ strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with their organizations. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
On-site · Winnipeg
Manage HR functions for the Winnipeg campus and internationally, including employee satisfaction initiatives, process improvements, and employment regulation communications and governance. Support compensation structures and job evaluation, conduct market analysis and employee orientations, and maintain HR databases and records.
On-site · Calgary
Manage and support HR functions for the Calgary campus and internationally, including employee satisfaction programs, process improvements, employment regulation governance, compensation structures, and market analysis. Conduct employee orientations and maintain HR databases, software systems, and filing systems.
On-site · Winnipeg
Manage employee relations inquiries, performance management support, leave and accommodation requests, policy administration, and investigations into employee concerns. Partner with operations and internal stakeholders, participate in meetings, and handle special projects and general office administration.
On-site · Calgary
The Recruitment Manager will lead and manage the recruiting team while developing effective volume recruiting practices and strategies. They will also support hiring managers with candidate selection and track recruitment metrics to ensure organizational goals are met.
On-site · Calgary
The Recruiter is responsible for conducting interviews for agent-level roles and making hiring decisions to reduce attrition. They also manage the onboarding process by providing orientation details and acting as a point of contact for new hires.
On-site · Winnipeg
The Corporate Recruiter will manage the full-cycle recruitment process, including applicant inflow and candidate selection. They are also responsible for coordinating interviews and building candidate pipelines through various channels like social media and networking.