Recruiting Lead

Job summary

The Recruiting Lead will manage full-cycle recruitment efforts with a focus on high-volume hiring and contact center operations. They will also partner with hiring managers to develop talent strategies and oversee the onboarding process to ensure successful organizational integration.

Job details

Job Details: Job Location: Saint John Amex Location - Saint John, NB, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Any, Job Category: Human Resources, About the Company Cloud5 Communications delivers exceptional customer experiences through managed IT services (MSP), innovative high-speed internet and network managed services, cloud-based telephony solutions, and contact center services for the hospitality industry. We combine cutting-edge technology with hospitality expertise to help the world’s leading brands deliver outstanding guest experiences. Position Summary Cloud5 is seeking a highly motivated Senior Recruiter to join our Talent Acquisition team. This role will lead full-cycle recruitment efforts for high-volume hiring, contact center operations, and operational excellence. The ideal candidate is an experienced recruiter who thrives in a fast-paced environment, excels at managing recruiting processes, and has leadership experience. This position is remote within Canada, with preference given to candidates who can occasionally travel to or commute to our offices in Saint John, New Brunswick; Moncton, New Brunswick; or Toronto, Ontario. What You’ll Do (Essential Responsibilities) Manage full-cycle recruitment, with a primary focus on contact center and high-volume hiring. Partner closely with hiring managers to understand workforce needs, hiring priorities, and talent strategies. Develop and execute sourcing strategies to attract qualified candidates across multiple channels. Drive an efficient, positive candidate experience throughout the recruitment process. Monitor recruiting metrics, pipeline activity, and hiring performance to identify opportunities for improvement. Support recruitment process optimization, documentation, and continuous improvement initiatives. Mentor, coach, and provide day-to-day guidance to one direct report. Collaborate with HR and business leaders on workforce planning, talent market insights, and hiring trends. Own the Onboarding Process, driving early engagement, performance readiness, and successful integration into the organization Ensure compliance with applicable employment laws and company hiring practices. Other Duties We expect this role to evolve. Other responsibilities may be assigned based on business needs Recruitment Specialist: What You’ll Bring (Required Qualifications) 2+ years of recruiting experience in high-volume hiring environments. Experience recruiting for contact center, customer support, service desk, technical support, or operations-based roles. Proven ability to manage multiple requisitions and competing priorities in a fast-paced environment. Strong organizational skills with demonstrated success creating and managing recruiting processes. Experience working with applicant tracking systems (ATS) and recruiting technologies. Excellent communication, stakeholder management, and relationship-building skills. Experience mentoring, training, or leading other recruiters or recruiting coordinators. What You’ll Bring (Preferred Qualifications) Previous experience managing direct reports or serving in a leadership role. Experience recruiting for technology, telecommunications, hospitality, managed services, or customer experience organizations. Familiarity with workforce planning and recruiting analytics. Experience supporting geographically dispersed or remote teams across North America. Compensation & Benefits Benefits include medical, dental, vision, and more Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We will never request a fee or payment from candidates. Please do not provide any personal or financial information to anyone you suspect of recruitment fraud. How to Identify Recruitment Fraud: You receive a message on WhatsApp or another online messaging platform You are asked to provide a fee or payment (we will NEVER request payment from candidates) Our email communication will only ever come from a @Cloud5.com domain or @msg.paycomonline.com domain. We will never contact you through Gmail or any other free online mail service Cross reference the recruiter’s name and contact information on LinkedIn or by contacting corphr@cloud5.com If you are still unsure call 1 (877) 241-2516

What you’ll do

The Recruiting Lead will manage full-cycle recruitment efforts with a focus on high-volume hiring and contact center operations. They will also partner with hiring managers to develop talent strategies and oversee the onboarding process to ensure successful organizational integration.

Requirements

Candidates must have at least 2 years of recruiting experience, specifically in high-volume or contact center environments. Proficiency with applicant tracking systems and strong leadership or mentoring capabilities are also required.

Benefits

• Medical
• Dental
• Vision

Listed skills

• Onboarding · Preferred
• Stakeholder Management · Preferred
• Leadership · Preferred
• Coaching · Preferred
• Process Optimization · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Full-cycle recruitment
• High-volume hiring
• Contact center recruitment
• Talent acquisition
• Sourcing strategies
• Applicant tracking systems
• Recruiting metrics
• Workforce planning
• Onboarding
• Stakeholder management
• Leadership
• Mentoring
• Coaching
• Process optimization
• Communication skills
• Relationship building
• Full-Cycle Recruitment
• Recruitment Metrics
• Organizational Skills
• Recruitment Software
• Contact Center Operations
• Talent Strategy
• Self-Motivation
• Applicant Tracking Systems
• Technical Support
• Customer Support
• Telecommunications
• Customer Service
• Communication
• Continuous Improvement Process
• Virtual Teams
• Innovation
• IT Service Management
• Managed Services
• Mentorship
• Operational Excellence
• Operations
• Process Optimization
• Relationship Building
• Stakeholder Management
• Workforce Planning

Job areas

• Human Resources
• Management & Leadership
• Customer Service & Support
• Hospitality
• Technology
• Recruiting Lead
• Recruiter (General)
• Personnel and Careers Professionals
• Human Resources Specialists

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