Associate Manager, Human Resources (Replacement Staffing)

Job summary

Manage replacement staffing lists and coordinate coverage for temporary vacancies across district schools and worksites, resolving unfilled assignments and guiding the dispatch team. Analyze staffing trends, advise employees and leaders on procedures and policies, ensure compliance with collective agreements, and maintain accurate HR system data.

Job details

12-Month Term Assignment The Surrey School District respectfully acknowledges that our schools reside on the traditional, unceded, and shared territories of Coast Salish peoples: The q̓íc̓əy̓ - Katzie, the q̓ʷa:n̓ƛ̓ən̓- Kwantlen and the SEMYOME - Semiahmoo First Nations, who have been stewards of this land since time immemorial. Surrey Schools is the largest BC school district and the second-largest employer in Surrey. Surrey Schools provides quality education to over 82,000 students with 124 schools sites and a variety of other learning facilities, offering a broad range of innovative programs and services to support the learning of our students. The Surrey School District team of approximately 13,000 employees works tirelessly every day to ensure that children are getting the best start they can, providing the preparation to be our leaders of tomorrow. Our Commitment Providing quality education extends beyond academic excellence; we are committed to creating and cultivating diverse, inclusive, and barrier-free environments for all applicants, employees, students, and their families. Diversity, Equity, And Inclusion & Values Our identity, as Surrey Schools, is expressed in the shared values of openness, fairness and belonging and recognizes the importance of diversity of identity and thought. We are an equal opportunity employer and welcome applicants from all backgrounds. We are committed to removing barriers and creating a workplace where everyone, regardless of their background, feels empowered to contribute their best. Join us in our mission to provide the best start for children, preparing them to be the leaders of tomorrow. If you are passionate about education, diversity, and making a positive impact, we invite you to explore opportunities with Surrey Schools. Job Summary Reporting to the Manager, HR Systems and Analytics, the Associate Manager, Human Resources Replacement Staffing, is responsible for the daily management and coordination of the district’s replacement staff, including Support Staff (Spareboard) and Teacher Teaching on Call (TTOC) employees. This role ensures temporary vacancies are addressed and resolved and oversees the identification, tracking, monitoring, and reporting of the district’s replacement staffing needs. The Associate Manager works collaboratively with HR colleagues, school administrators, and union partners to ensure effective staffing solutions that support the operational needs of the district. This is a 12-month term assignment* Responsibilities Manages the Spareboard and TTOC lists to ensure optimal coverage for all district schools and worksites. Coordinates and resolves ‘fail to fill’ situations, including proactive problem-solving, monitoring, and reporting to ensure minimal disruption to school operations. Provides leadership and direction to the dispatch team by delegating tasks, monitoring performance and offering feedback and support. Delivers ongoing training as processes evolve and identifies opportunities to optimize team productivity and resource utilization. Liaises with the Recruitment and Support Services teams and with District Principals regarding replacement employee assignments and list management. Analyzes trends, identifies issues, and prepares briefs and recommendations for senior management to inform strategic staffing decisions. Develops and maintains effective working relationships with managers, principals, supervisors, union leadership, and Human Resources personnel. Provides guidance and technical advice to staff on replacement staffing procedures and district policies. Provides resources and guidance to employees on absence and dispatch processes and practices, advises on replacement staffing and pay issues, and participates in union grievance procedures, as required. Ensures compliance with collective agreement provisions and district policies in all replacement staffing activities. Ensures the accuracy, completeness and integrity of the HR data within the system through regular audits, data clean-up and validation checks. Qualifications Education & Experience Bachelor's degree or diploma in human resource management or related field. Minimum of four (4) years’ experience in a human resources environment, ideally with supervisory responsibilities and preferably in a large, unionized organization. An equivalent combination of education and experience will be considered. Experience with replacement employee processes in a unionized setting is an asset. Knowledge, Skills, Abilities Demonstrated exemplary interpersonal and communication skills, with the ability to build trust and facilitate solutions. Strong problem-solving, analytical thinking, and conflict resolution abilities. Customer service orientation with a commitment to supporting school operations. Ability to work collaboratively and build effective relationships at all district levels. Strong organizational and planning skills, with the ability to manage multiple priorities. Proficiency with HR information systems and Microsoft Office applications. Commitment to equity, inclusion, and fostering a respectful and supportive workplace. What We're Offering Comprehensive Benefits Package Extended Medical, Vision and Dental Life Insurance, Short-Term and Long-Term Disability Employee Family Assistance Program Municipal Pension 13 Paid Holidays, plus Sick & Vacation Time Supportive workplace with a positive and productive work environment. Feel a sense of security and safety to act, speak, and reflect who you are The salary range for this position is $92,549 to $115,686 per year with comprehensive benefits package and Municipal Pension. Placement in the salary range is determined by an assessment of qualifications and ability to meet the key requirements of the job, and consideration of internal equity comparisons. The midpoint of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position. Qualified applicants can apply by clicking the "apply" button to the right of the posting. The closing date for this position is October 30, 2026 at 4:00pm. Surrey Schools recognizes the importance of accessibility and supporting the diverse needs of our community. If there is any accommodation you may require for your interview, whether related to accessibility or otherwise, please do not hesitate to advise and we will make every effort to meet your needs. Note: Successful applicants will be required to consent to a Criminal Records Search prior to employment. Only those applicants selected for interviews will be contacted. To all others, thank you for your interest.

What you’ll do

Manage replacement staffing lists and coordinate coverage for temporary vacancies across district schools and worksites, resolving unfilled assignments and guiding the dispatch team. Analyze staffing trends, advise employees and leaders on procedures and policies, ensure compliance with collective agreements, and maintain accurate HR system data.

Requirements

A bachelor's degree or diploma in human resource management or a related field is required, along with at least four years of HR experience; equivalent education and experience may be considered. Supervisory experience and experience in a large, unionized organization are preferred, while replacement staffing experience in a unionized setting is an asset.

Benefits

• Extended Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Family Assistance Program
• Municipal Pension
• Paid Holidays
• Sick Leave
• Vacation Time

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Data analysis · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Team Leadership · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Replacement Staffing Management
• Staff Scheduling and Dispatch
• Team Leadership
• Problem-Solving
• Data Analysis
• Conflict Resolution
• Communication
• Relationship Building
• Organizational Planning
• Collective Agreement Compliance
• Human Resources Information Systems
• Microsoft Office
• Data Auditing and Validation
• Customer Service
• Equity and Inclusion

Job areas

• Human Resources
• Management & Leadership
• Education
• Data & Analytics