🌎Global Contact Center Outsourcing Simplified: Delivering Scalable CX Solutions with Award-Winning Talent & Technology
Iowa City, Iowa
MCI is a global leader in tech-enabled business services, simplifying contact center outsourcing for brands worldwide. With a focus on digital transformation and efficiency, we help our clients Do More For Less by delivering scalable, agile solutions tailored to their needs. Through organic growth and strategic acquisitions, MCI has built a portfolio of companies offering synergistic services, including contact center management, business process outsourcing (BPO), Omnichannel CX deployment, IT services, software and app development, customer experience management, inside sales, and collections/account receivable management. Our comprehensive BPO-as-a-Service (BPOaaS) model provides flexible, end-to-end solutions for companies looking to optimize their operations. CX OUTSOURCING SIMPLIFIED MCI combines the strength of global scale with the personalized touch of smaller, agile teams. Our award-winning Customer Service Representatives (CSRs) deliver exceptional customer engagement, sales, and retention services with empathy and expertise. 🤝 Customer Experience Solutions 📈 Revenue Growth Services 🏡 Remote Workforce Solutions 🧠 CX Strategy & Design 🔒 Secure, Scalable, and Stable Operations CX TECHNOLOGY THAT DELIVERS We ensure every customer interaction is seamless across all channels, powered by cloud-based technology and intelligent automation. Our solutions enhance both customer and employee experiences, driving efficiency and cost savings. 📊 Automation, Data & Analytics ☁️ Cloud & Digital Engineering 🤖 Digital Self-Service & Cost Mitigation 🧩 Technology & Systems Integration 🚀 Digital Transformation & Marketing Solutions With over 5,000 employees and 370+ North American clients, MCI leads a global network of brands, including Gravis Marketing, OnBrand24, Valor Intelligent Processing, Market Force, and others. Contact us today to discover how MCI can help your brand achieve its full potential through Global Contact Center Outsourcing – Simplified.
On-site
Lead strategic initiatives to generate new business and expand the company's presence in the infrastructure and workforce solutions space. Manage the full sales cycle from lead generation and appointment setting to closing deals and nurturing long-term client loyalty.
On-site · Sydney Indian Reserve No. 28A
Manage day-to-day client relationships for P&C insurance programs, focusing on strategic planning, service delivery, and process adherence. Act as the primary point of contact between clients and internal operations to ensure program efficiency and financial performance.
On-site · Sydney Indian Reserve No. 28A
Manage the full recruitment life cycle from sourcing and phone screenings to onboarding new hires. Responsibilities include community networking, tracking hiring metrics, and maintaining accurate employee records and HR compliance.
On-site
Manage the full recruitment lifecycle for Spanish-speaking talent, from sourcing and screening to offer acceptance. Collaborate with hiring managers to develop tailored recruitment strategies and maintain candidate pipelines.
Remote · Florida, United States
Lead large-scale capture efforts and solution architecture for Federal Government Civilian Agencies to drive business growth. Develop winning strategies, manage teaming partners, and provide strategic guidance to executives on opportunity positioning.