Job Posting

Employment Services Coordinator

 

 

 

 

Title: Employment Services Coordinator

Location(s): Ottawa 

Salary: $62,812.96 - $71,096.48 per annum **based on work experience

Hours: 40-hour work week (35 working hours plus 5 hours allocated to daily half hour paid lunches and unpaid breaks).

Employer: John Howard Society of Ottawa

 

How To Apply: Please submit your cover letter and resume through the John Howard Society of Ottawa’s website, under the Careers tab at: https://johnhoward.on.ca/ottawa/careers/ [https://johnhoward.on.ca/ottawa/careers/]

 

Closing Date: Friday , July 2, 2026

About the environment: Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients, and staff. At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential. JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development. 

About who we support: Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative and evidence-informed approaches. 

About diversity at JHS Ottawa: The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve and is seeking that diversity in applicants for this position. We welcome candidates from racialized persons/persons of colour, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+, and all candidates who contribute to furthering the diversity of ideas. We also recognize that people from diverse groups have different needs and require different solutions to gain equal opportunity for success in the hiring process. If you require any accommodation during the interview process, please let us know.

About the role: Under the direction of the Department Director, you will step into a key leadership role managing the day-to-day operations for the Community and Employment Resource Centre and it’s satellite site. This role offers a perfect mix of providing high-impact service delivery and championing the strong core values of our Agency. You will get to lead, mentor, and inspire a fantastic team of staff and placement students, and help them reach their targets. If you are passionate about coaching, leadership, and employment services, this role is for you!

 

As the successful candidate, you have:

• University degree or College diploma in a related discipline (e.g., Social Sciences, Human Resources).

• Minimum of 4 years working in Employment Services 

• Proven supervisory and leadership experience with a demonstrated ability to support and direct employees

• Deep knowledge of the Employment Ontario service delivery model, local labour market dynamics, and provincial employment legislation.

• Direct familiarity with case management software and provincial tracking systems (such as EOIS-CaMS and Caseflo) is considered a strong asset.

• Demonstrated ability to work effectively toward targets and outcomes.

• Strong understanding of the target client population, individual employment needs, labour market trends, and available community resources.

• Superior organizational, time-management, and multi-tasking skills; ability to solve problems, work under pressure, and meet tight deadlines.

• Excellent interpersonal, written, and verbal communication skills.

• Multi-cultural sensitivity with proven skill in working with a diverse range of individuals.

You’ll also be prepared to perform the key responsibilities of the job:

Program Leadership and Operations 

• Manage the day-to-day operations to achieve or exceed service coordination metrics, client intake numbers, and employment retention outcomes set by the funder
• Conduct regular file reviews and service quality assessments to guarantee program delivery adheres to service standards and funder guidelines.
• Oversee the accurate tracking of client milestones and financial documentation in the provincial database system (e.g., EOIS-CaMS and Caseflo). Compile narrative and quantitative reports for stakeholders and funders.

Team Leadership & Development 

• Provide clear leadership, direction, coaching, supervision, and feedback to foster a strong, cohesive, collaborative, and effective team culture

• Support recruitment, onboarding, performance management, and staff retention 

Financial & Administrative Oversight

• Oversee site-specific expenditures and programmatic financial allocations (e.g., client training supports or employer incentives) in compliance with agency and funder guidelines.
• Ensure accurate and timely completion of reporting and administrative requirements 

Community Relations

• Work collaboratively with the local network of employment agencies and related organizations, maintaining a specific, active engagement with the Eastern Ontario Employment Service Provider Network
• Work closely with funders to establish, monitor, and optimize key performance indicators and program outcomes.
• Develop new and maintain existing partnerships in the community based on program and client needs

Building Maintenance 

• Responsible for overseeing building operations, including coordinating cleaning staff, ensuring facility maintenance, and managing the day-to-day functionality of office equipment and services (e.g., photocopiers and building systems).

You’re a fit with our organizational culture, if you mirror our values in the way you work: 

• You are committed to providing the highest quality of care for your clients, through responsive, innovative, and evidence informed approaches. 
• Driven by curiosity, you adapt to achieve the best results for clients/communities you serve. 
• Celebrating the uniqueness and lived experience of every person is part of your nature, and this conviction creates a sense of belonging, safety, and better outcomes for all. 
• You work in a way that helps employees and clients live their strengths and reach their potential 
• Work with compassion and care for others, and help JHS build a culture of listening, mutual support, and meaningful connections. 

You’re a fit with our organizational culture if you believe: 

• In building meaningful connections across our programs, partners, and neighbourhoods in order to foster inclusion and empowerment. 
• In a person-centred approach, recognizing the value, expertise, and capacity of each individual to make choices that lead to their best self. 
• That systemic inequalities exist, and that all people have the right to be treated with dignity, to live free from discrimination, to have a home, and to access employment, education, health promotion and other supports. 
• In reducing harm to individuals and communities through a non-judgmental approach that builds resiliency and accountability. 
• In the capacity of individuals and communities to adapt, change, and grow while promoting the conditions to inspire positive transformation. 

We sincerely thank all applicants who express interest in JHS and this position- only those selected for an interview will be contacted.

 

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If you believe a job posting on our site may be fraudulent or misleading, please report it immediately by:

• Selecting the Report Job Posting link on this posting (hyperlinked to hr@jhsottawa.ca)
• Contacting us directly at hr@jhsottawa.ca

Reports may be submitted confidentially. All reports are reviewed by our designated team.