Client Service Manager- Central Zone

This position will support NSHA Central Zone. Travel within the regions will be required.

TYPICAL DUTIES & RESPONSIBILITIES:

• Develops and maintains excellent relationships with Branch Manager, Client Services Manager and the clients in the portfolio.
• Performs interviews and meets all new staff being considered for sites within the portfolio.
• Ensures all staff within his/her portfolio has adequate training based on industry, corporate and client standards.
• Provides motivational and disciplinary discussions with all staff assigned within the portfolio as needed.
• Ensures all sites have up to date and complete Site Orders both in hard copy on site and in digital copy on the network server.
• Performs evaluations of staff assigned to sites on an as needed basis and in accordance with company policies.
• Ensures that there are thorough Site Training and Employee Orientation programs in place at all sites within the portfolio and that all newly-assigned staff demonstrates competence on site.
• Ensures that there are adequate numbers of trained security staff to meet all of Paladin’s contractual obligations within the portfolio of business.
• Develops and maintains frequent security evaluations of client facilities and ensures appropriate recommendations are made to Branch Manager and so that client's security needs are met.
• Communicates appropriate information to Operations / Field Operations Supervisors as needed to ensure that any outstanding issues are dealt with in a timely fashion.
• Monitors Incident Reports and takes appropriate action on the reports that are related to sites within the portfolio.
• Reports regularly to the Branch Manager on matters of company or client interest or significant events.
• Develops and promotes Paladin’s business where possible in a professional and positive manner.
• Ensures that all services provided by staff assigned within the portfolio are delivered in accordance with the client’s wishes and best interests and in accordance with Paladin’s Code of Ethics.
• Responds to communications from clients or staff in a timely manner.
• Performs other duties as requested to assist with corporate and/or Branch needs