Range:

66,400.00 - 99,600.00 CAD

Job Description:

Senior Training Specialist

We are ready to take this game to the next level and need someone passionate to enhance the competencies of the OLG Customer Care teams by designing, developing and delivering training that boosts employee performance in a manner that meets and exceeds business needs.

YOUR ROLE IN THE GAME

Reporting to the Manager Customer Care Learning Experience, you will be empowered to:

• Develop and maintain strong working knowledge of work performed by OLG Customer Care teams in order to identify and understand training needs and opportunities
• Develop and deliver training programs for identified project needs and skill gaps
• Develop and revise training materials to supplement recommended training programs
• Plan and deliver training programs across multiple formats, including in-person, virtual, and e-learning, to effectively engage target audiences and optimize content delivery.
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees’ day-to-day performance
• Review ongoing programs to ensure training material and content is up-to-date and reflective of any changes
• Continuously seek areas of improvement within department processes and procedures based on trends and leading practices to ensure most effective training and delivery
• Achieve and maintain training quality and stakeholder satisfaction scores
• Identify and escalate employee performance and development concerns to management to ensure a high performing work culture

WHAT YOU BRING TO THE GAME

Education & Experience:

• University degree or college diploma in Human Resources, Training, Education or a related field or equivalent work experience
• 5 years of experience planning and delivering training across the full training cycle
• Demonstrated high level of professionalism, discretion and confidentiality due to daily interaction with sensitive operational and employee data
• Ability to manage large training groups over extended periods of time during onboarding process
• Demonstrated knowledge of instructional design theory and adult learning principles
• Demonstrated ability in collaborating across the business on complex and challenging problems
• Ability to meet strict deadlines and quality standards while managing multiple projects
• Experience with traditional and modern training methods, tools and techniques
• Understanding of gaming, entertainment or other similar industries (desirable)
• Understanding of Contact Centre environments (desirable)

Relevant Skills:

• Agile project management and rapid content development skills
• Conceptual and analytical thinking skills
• Facilitation and presentation skills with all levels of stakeholders
• Strong accountability and ownership mindset
• Cross-functional collaboration and alignment skills

BENEFITS OF JOINING THE WINNING TEAM

• Group Benefits Plan: Eligible employees and dependents have access to comprehensive, employer-paid group benefits coverage (permanent employees only).
• Public Service Pension Plan: Participation in a highly desirable defined benefit pension plan.
• Variable Pay Program: Participation in a performance-based incentive plan that recognizes organizational and individual achievements (permanent employees only).
• Paid Time-Off: Competitive paid time-off provisions to support work-life balance and well-being.
• Growth Focus: Become your best self with access to new opportunities and personalized support programs.
• Comprehensive Learning: 24/7 access to robust online learning programs.
• Equity, diversity, and inclusion: Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

To learn more about our organization and other opportunities visit our career site.

We look forward to hearing from you, interested applicants please apply online by June 11, 2026.

Please Note: Unless otherwise specified, all positions are required to work fully onsite.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process.

We welcome applicants from all backgrounds and experiences. If you bring relevant skills and a willingness to learn, we encourage you to apply—even if you don’t meet every listed qualification. We sincerely appreciate your interest; while we are unable to contact everyone, those selected for the next steps will be notified.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.