Regional Manager: British Columbia

Job Type: Full Time, Permanent

Location: British Columbia

Start date: To be discussed with successful candidate

Work Schedule: 9:00am-5:00pm (Monday-Friday), averaging 40 hours per week

Salary Expectations: $70,000 - $90,000 CAD/annually + Annual discretionary bonus

Position Summary - Responsibilities:

As a Regional Manager, the Employee is required to perform the following duties and undertake the following responsibilities in a professional manner:

• Manage and oversee the routes, service managers, sales team, and administrative team.
• Manage and oversee the hiring, training, evaluating and firing of technicians.
• Manage and oversee inventory and payments; including ordering equipment, inventory, transferring to the warehouse & technicians in pestpac and reconciling inventory in Pestpac.
• Manage and oversee the vehicle fleet (leased, rented and purchased); determine when vehicles are due for service/oil changes.
• Monitor the quality of sales and services, which may include riding along with technicians, as well as online reviews and the reputation of the business.
• Ensure services are completed within their service cycle and take active steps to avoid service delays due to a lack of technician availability.
• Ensure the branch is following all rules and regulations, including the proper insurance, licensing, stickers and paperwork.
• Ensure technicians are entering in detailed, thorough, and proper notes in Pestpac and entering in inventory correctly for each service.
• Ensure technicians have all the necessary equipment and products to effectively perform services.
• Ensure technicians are keeping their vehicles neat, tidy, and clean.
• Maintain good relationships with distributors, be knowledgeable in communicating our existing product information and application as well research new products and industry trends.
• Effectively deal with escalated customer service issues; Contact any google reviews that are less than 5 stars and work with the client to turn their experience into a 5 star experience.
• Attend all required meetings, including sales meetings and frequent meetings with other Branch Managers.
• Organize the housing accommodations for all student technicians.
• Maintain a positive attitude and work dynamic for the entire team. Treat everyone with dignity and respect.
• Share and delegate all responsibilities as appropriate; and any other duties as they may arise from time to time and as may be assigned to the employee.
• Any and all duties assigned by the employer, as per business needs.

Minimum Qualifications - What will make you successful:

• Post-secondary degree/diploma and/or relevant experience (Required)
• Exceptional communication skills (both written and verbal)
• Strong and proven track record at administrative management of a large branch within the service industry
• Forward planner and strategic thinker; you prioritize tasks in alignment with company goals and continually review systems and policies for improvement.
• Excellent organizational skills; ability to manage your workload, oversee work of other employees, as well as attend meetings and training sessions
• Tenacious problem solving and decision making skills; you think on your feet when under pressure and manage the productivity of workflow seamlessly
• Class 5 Driver’s License (Required)
• Clean criminal record
• Access to a personal cell phone and laptop

The Perks - What’s in it for you?

• Competitive Salary
• Benefits: dental, vision, medical, life insurance, etc.
• Opportunities for growth within the company - we love to promote within!
• Positive, engaging, and energetic company culture with team-centered initiatives and individualized support available.
• Up to $10,000 discretionary bonus!

Join us as a Regional Manager, where your leadership will shape regional success! We value energetic professionals who thrive on challenge and are passionate about fostering growth, both for our organization and their careers. This role is integral in driving our mission forward by empowering teams, optimizing operations, and expanding our reach into new markets.

Insight Pest Solutions is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Our team will directly work with you in an effort to ensure that you are able to fully participate in the process.

REQUIREMENTS

The Big Picture: Grow with a growing company

Insight Pest Solutions is the fastest growing residential home service company in Canada. With this progress comes a demand for driven and self-motivated individuals to grow alongside our company as we expand across Canada and into new opportunities.

We are currently seeking a Regional Manager to join our team! On a daily basis, your proven track record of problem solving, administrative prowess, and strong communication will manage operations for a team of Technicians, Sales, and Administrative staff in handling day to day service and customer retention related items. As such, your organizational and team collaboration skills will ensure a synergistic relationship between Service and Administration. Ultimately, your hands-on approach will be foundational to ensuring exceptional customer care and operational success.