Job Description

Posting Start Date: 5/15/26

Job Opening Number: 107158

Job Requisition Number: 331

Number of Positions: 1

Job Type: Management and Administration

Job Code: Coordinator 3, 35

Department: COMMUNITY SERVICES

Division: Recreation

Hiring Salary Range: $71,121.00 - $80,011.00 per annum

Maximum of Salary Range: $88,901.00 per annum

Job Grade: 3

Job Status and Duration: Full Time (FT), Regular (R)

Hours of Work: 35 Hour work week

Location: Century Gardens Recreation Centre

Posting Date: (enter date using format MM/DD/YYYY)

Closing Date: (enter date using format MM/DD/YYYY)

Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address.

External and internal applicants are now being considered.

AREA OF RESPONSIBILITY:

Reporting to the Coordinator Recreation Programs, this position provides direct supervision to contract, part-time and volunteer support staff to ensure quality program delivery and excellent customer service to meet current and changing needs of the community

Business Distinctions – Primary Function includes one of the following areas and may include secondary areas of focus as well:

• Aquatics/Skating

• Active Living/Fitness

• Seniors

• Arts

• Golf, Curling, Tennis

• Ski, Xtreme, Special Events

• Generalist

• Special Needs

• Environmental Outdoor Education

1. Supervision of support staff

• Recruit, hires, trains and provides ongoing Supervision, Leadership, Coaching, Evaluation, and Recognition to part-time and volunteers
• Development of part-time staff and volunteers through seasonal trainings, and ongoing coaching and feedback
• Implement and deliver ongoing communication plan to direct reports
• Provide advice, guidance, direction and supervision to part time recreation staff and volunteers in the delivery of programs, services and/or special events.
• Implement and deliver ongoing communication plan to direct reports
• Maintain corporate, departmental, and divisional standards
• Ensures compliance governing legislations and regulations; corporate policies, procedures, standards and guidelines; governing body’s standards and guidelines.
• Perform “Supervisor on Duty” coverage and manage emergency situations.
• Develop and deliver proactive and strategic recruitment and retention plan for part-time staff and volunteers
• Evaluate training needs, and manage execution of staff trainings, orientations and meetings
• Provide disciplinary action as required, up to and including termination
• Complete all documentation for all part time staff coaching, discipline, feedback and training
• Ensure due diligence is carried out in all areas of program risk management
• Is visible for regular interaction with the public and customers
• Respond and assist with on-site emergencies (incidents and accidents)
• Adhere to all Health and Safety guidelines and regulations for staff, volunteers, and patrons of the facility
• Complete program visitations to ensure consistent program delivery, staff and team follow-up and to monitor program, /customer expectations

2. Administration

• Approve part-time payroll entry in accordance with staff schedules
• Prepares for and follow-up on incident/accidents reporting and communicate timely bases on severity, applying appropriate follow-up actions and guidance with teams, volunteers and customers; modifying programs and services to ensure safely operating programs and services.
• Sessional reporting and review of program capacities on collection and analysis of data, customer satisfaction, revenue and expenses.
• Compile and review daily, weekly and sessional statistics and checklists
• Timely follow-up on program related refund requests
• Adherence to all mandated program reporting/statistical deadlines
• Participation in quality assurance program facility visits and checks as required
• Develop and monitor staff and volunteer schedules sessionally according to program needs
• Proactive planning of upcoming program sessions
• Ensure program plans are created, communicated, and available for all program staff
• Documentation of staff and volunteer trainings; ongoing monitoring of staff certifications, maintaining staff files and ensuring staff certifications remain current
• Ensure all staff hiring packages are completed in a timely manner
• Coordinate payments/documentation for all invoices in accordance to corporate standards

3. Customer Service and Community Development

• Timely and appropriate follow-up with customer concerns, requests, and inquiries
• Develop strategies to increase customer recruitment and retention
• Planning and delivering community special events in collaboration with facility and/or special events team.
• Promote and create awareness of programs, services and/or events
• Liaising with internal and external groups as required related to programs, services and special events
• Resolves program customer concerns, and provides background information for escalated customer issues for resolution
• Foster and maintain ongoing excellent relationships with community partners

4. Program Development

• Ongoing research, acquiring knowledge and expertise related to industry trends pertinent to portfolio
• Liaising with other facilities and lines of business to ensure a balanced consistent delivery of recreation programs
• Liaise and network with municipalities and private companies to benchmark programs and industry trends
• Complete ongoing research, acquiring knowledge and expertise related to industry trends pertinent to portfolio
• Conduct program quality assurance through ongoing program visits and observations, customer engagement and participation experience
• Adhere to program development and brochure development processes
• Monitor program registration and waitlists, and make necessary modifications as required
• Execute action plans to meet targets and potential growth
• Assist Recreation Coordinator, Planning with marketing and business plan
• Attend school events, such as open houses, parent nights, and registration days, to support program participation and development
• Form and implement action plans to meet targets and potential growth
• Manage adherence of governing legislations and regulations; corporate policies, procedures, standards and guidelines; governing body’s standards and guidelines.
• Monitor needs of the community and industry trends to create, develop, redesign, adapt programs, services and/or events
• Assist customers, citizens, and community groups in selecting appropriate programs, services, and events to meet their needs

5. Budget

• Monitor and report on expenses and revenue actuals and forecast according to portfolio
• Purchases and manage inventory of program supplies and materials
• Manage current budget of expenditures related to program area ensure budget compliance meet necessary sign offs and approvals

Mandatory Certifications, Designations or Licences

• Current Standard First Aid/CPR-C
• Valid Ontario non-probationary Class G Driver’s License and have access to a vehicle
• Able to work variable, scheduled hours including evenings and weekends

Aquatics: Must possess and maintain current certifications as follows:

• National Lifeguard – Pool
• Standard First Aid & CPR C
• Airway Management
• Lifesaving Instructors
• Lifesaving Swim Instructors
• Aquatic Supervisory Training or Aquatic Management Training
• The following certifications are considered an asset:
• Advanced Instructors
• Bronze Cross Examiner
• First Aid Instructor/Examiner
• National Lifeguard Instructor/Examiner
• Airway Management Instructor/Examiner
• Lifesaving Society Instructor Trainer
• Lifesaving Society Swim Instructor Trainer
• Pool Operators
• Aquatic Fitness Certification (e.g. CALA, Water Art or equivalent)

Fitness:

• Current FIS or PTS certification with CanFit Pro and/or CSEP and/or equivalent certification with recognized affiliation

Ski/Snowboard:

• Level 3 Certification with the Canadian Ski Instructors Association (CSIA) or Level 2 Certification with the Canadian Association of Snowboard Instructors (CASI)
• Level 1 Certification with the Canadian Ski Coaches Federation (CSCF)

Golf:

• Professional Golf Management diploma and full Class “A” Certification
• PGA of Canada Class A member

Gymnastics:

• NCCP Coaching Certificate
• Gymnastics level 2

Preferred Certifications, Designations or Licences

Bronze Cross Examiner, National Lifeguard Instructor, National Lifeguard Examiner, First Air Instructor, First Aid Examiner, BOAT Instructor, Boat Rescue Instructor, Instructor Trainer

Selection Criteria:

• Degree or diploma preferably in related field (i.e. Recreation & Leisure, Kinesiology, Phy s i ca l Education)
• 2 years of related programming and planning experience
• 1 year of supervisory experience
• Working knowledge of related legislation, in applicable area of discipline
• Proficiency in MS Office
• Customer service skills and experience
• Written and oral communication skills

Additional Information

Interview: Our recruitment process may be completed with video conference technology.

** Various tests and/or exams may be administered as part of the selection criteria.
As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

If this opportunity matches your interest and experience, please apply online by clicking the button by (MM/DD/YYYY) and complete the attached questionnaire.

We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

The City of Brampton uses email to communicate with applicants for open job competitions. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. Time sensitive correspondence is sent via email (i.e. testing bookings, interview dates) and it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the employment opportunity and your application will be removed from the competition.

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The City is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you require any accommodations at any point during the application and hiring process, please contact TalentAcquisition@brampton.ca or 905.874.2150 with your accommodation needs, quoting the job opening ID#, job title. Any information received relating to accommodation will be addressed confidentially