MasterBUILT® Hotels develops, builds, manages and invests in best-in-class, select service hotels across Canada. MasterBUILT lives and breathes hospitality, developing more ground up hotels than other company in North America. As a Platinum winner of Canada’s Best Managed Companies, MasterBUILT believes in investing in the development of talented people with a passion for delivering exceptional results and a desire to learn and grow.

NEW OPPORTUNITY:

HR & SYSTEMS COORDINATOR

Reporting to the Director, Human Resources, the Human Resources & Systems Coordinator will support the delivery of HR priorities across the company and its portfolio of owned and/or managed hotels across Canada. The role combines hands-on HR coordination with responsibility for HR systems, workflow automation, process optimization, and continuous improvement. The Human Resources & Systems Coordinator will support both English- and French-speaking team members and acts as a key connector between HR operations, systems, and internal and external stakeholders.

RESPONSIBILITIES:

HR Support

• Coordinate resources and support administration required for all HR functions, including recruitment, onboarding, performance management, health and safety / wellness, employee relations, training and development, employee separation and employee record keeping

• Assist in researching and providing information to team members regarding legislation, employment standards and best work practices

• Prepare documentation as needed, including employment agreements, offer letters, confirmation of employment in English and French. Assist with French translations as required

• Manage shared mailboxes, including forwarding to applicable individuals as required

• Assist in drafting new and/or updated processes within the HR function across the company and assist in coordinating changes to policies and procedures as required

• Collect and compile HR data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management and employee surveys, exit interviews, employment records, government and/or industry statistics, practices, and other sources

• Ensure HR practices are compliant with relevant legislative requirements and company core values, maintaining current knowledge of relevant legislation

• Build strong, collaborative partnerships with internal and external stakeholders

• Other relevant duties as required

HR Systems, Workflow Automation & Process Improvement

• Support day-to-day HRIS operations including workflows, approvals, forms, and system reporting

• Manage and administer employee changes in HRIS (Bamboo HR)

• Manage and maintain HR SharePoint content

• Design, maintain, and improve HR workflows and approval processes within HR systems and supporting tools

• Identify opportunities to automate manual or repetitive HR tasks across the employee lifecycle (e.g., onboarding, employee changes, offboarding)

• Assist with the configuration and optimization of automated HR workflows and employee requests

• Test, document, and support new or enhanced HR workflows prior to rollout

• Troubleshoot basic HR system and workflow issues and provide first-level user support

• Maintain up-to-date documentation for HR workflows, system processes, and automation logic

• Collect, compile, and validate HR data to support reporting, audits, and process improvement

• Collaborate with internal and external stakeholders to ensure HR systems and automated workflows align with business needs

Experience Required

• Minimum 2 years of experience in HR, Administration, Operations or a relevant role

• Previous exposure to cross-provincial employment standards, human rights, OHS and privacy legislation

• Previous project coordination experience considered an asset

• Previous experience with Human Resources Information Systems (HRIS), HR systems, and SharePoint

• Previous experience supporting automated or AI‑assisted workflows within HR systems

• Working knowledge of AI‑enabled productivity tools to support process improvement or workflow optimization initiatives

Mission Critical Competencies

• Fluency in English and French communication required (written and verbal)
• Strong attention to detail
• Demonstrated knowledge working with data and systems
• Excellent client service and interpersonal skills, strong presentation skills
• Ability to troubleshoot, strong problem-solving skills
• Ability to manage competing priorities and deliver on results
• Ability to work autonomously and under minimal supervision
• Technologically adept with an interest in systems and automation
• Collaborative team player with a positive and professional approach

Desired Education

• CPHR designation or working towards designation preferred

• University degree or diploma in Human Resources, Business Administration or related discipline

• Additional training or coursework in HR systems, reporting, or process improvement considered an asset

WORKING CONDITIONS:

May require occasional weekend and evening work in order to achieve deadlines and projects

MASTERBUILT OFFERS:

• A corporate culture that our employees describe as: Entrepreneurial, Results Focused, Relationship Oriented, Supportive of Growth & Learning, Collaborative, Empowering and Fun

• An opportunity to put your creativity to work: we want to be the trend setters, not the ones fighting to catch up

• A flexible benefits package that recognizes various personal/family situations

• A rewarding culture to maintain and add value to

• A supportive management team who walks the talk

• A cooperative management team that is strategic and forward thinking

TO APPLY:

To apply send all resumes to https://masterbuilthotels.bamboohr.com/careers/946. We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.