Top Benefits
About the role
About Us Peninsula is the global leader in HR and Health & Safety consultancy and software, supporting over 140,000 businesses worldwide. With more than 40 years of experience and offices across Canada, the UK, Australia, and New Zealand, we help business owners stay compliant, protect their people, and grow with confidence.
In Canada, our growth has been nothing short of exceptional. In just 8 years, Peninsula Canada has become the leading provider of HR & OHS solutions, now supporting over 6,500 Canadian businesses nationwide. We are also proud to be Great Place To Work® Certified, reflecting our commitment to our people, culture, and career development
The Opportunity As a Client Solutions Account Manager, you will be the first point of contact for any client issues, concerns and retention enquiries. This is a Loyalty based role with an emphasis on client Retention. It is essential that you understand the client’s needs and provide solution
Day-to-Day Duties and Responsibilities Offer consistent and superior experience by focusing on customer loyalty/retention, ensuring high engagement and maximum utility of our services Act as the primary resolver for client concerns, with a keen focus on retention and positive outcomes To ensure that all client service issues whether verbal or written are logged and acknowledged in line with established complaints handling procedures. Conduct follow-up care calls to gather client feedback and ensure satisfaction Thoroughly investigate client service issues through discussion with the client and relevant internal teams. Resolve all client issues in a timely manner and at all times be focused on resolution and long-term client retention. Ensure that all client matters and service issues are dealt with professionally and courteously Review client service issues and decide on when a case needs to be forwarded to the Collections dept. and ensure the seamless handover when applicable. Forward any potential compliance matters to the Compliance team as soon as possible so that they may be under investigation in order to determine whether a compliance issue exists. Collaborate effectively with internal teams such as collections or compliance, to ensure timely resolution and properly escalating issues which require specialized support.
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the department and the overall business objectives of the organization.
What you Bring to the Team Exceptional service delivery through interpersonal communication skills, both verbal and written. A keen eye for detail, with the ability to thrive in our dynamic, fast-paced environment. Ability to work independently and self-directed, as well as in a team. Proficiency with Microsoft Office tools, including report building capability in Excel and Salesforce. An enthusiastic, proactive approach with a proven ability to handle pressure and challenges with a solution-oriented mindset.
Education & Experience Minimum of one (1) year experience in a client retention / client satisfaction role. Must have experience in client services, negotiations, and escalation management. Previous experience of Salesforce is considered an asset.
Working Hours: Monday to Friday; rotating shifts of 9:00 - 5:30PM & 12:00 - 8:30PM.
What’s In It For You? Let’s talk rewards — because your success deserves to be recognized Base salary: $55,000 - $60,000 15 days paid vacation + statutory holidays Extra day off for your birthday Health Benefits Employee Assistance Program (EAP) RRSP matching program Supportive leadership and a Great Place To Work® Certified culture
This posting is for an existing vacancy.
Apply now and become part of Peninsula Canada’s exciting growth journey.
Peninsula Canada is committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals and will provide reasonable accommodations throughout the recruitment and selection process. If you require accommodation at any stage of the application process, please let us know and we will work with you to meet your needs.
About Peninsula Canada
Peninsula is a worldwide trusted small business advisor. We help small businesses in Canada, the UK, Ireland, Australia, and New Zealand, taking care of the details and leaving you free to see the big picture, all for a fraction of the cost of most professional service providers, thanks to our affordable membership options.
When you run a small business, the most valuable commodity of all is the hardest one to find: time.
Time to concentrate on doing the things you do best. The things that made you set up in the first place. The things that make your business grow. Because nobody sets up a business to spend their time learning about employment-related matters. Nobody except us, that is.
#SuccessStartsHere
Similar Jobs
Top Benefits
About the role
About Us Peninsula is the global leader in HR and Health & Safety consultancy and software, supporting over 140,000 businesses worldwide. With more than 40 years of experience and offices across Canada, the UK, Australia, and New Zealand, we help business owners stay compliant, protect their people, and grow with confidence.
In Canada, our growth has been nothing short of exceptional. In just 8 years, Peninsula Canada has become the leading provider of HR & OHS solutions, now supporting over 6,500 Canadian businesses nationwide. We are also proud to be Great Place To Work® Certified, reflecting our commitment to our people, culture, and career development
The Opportunity As a Client Solutions Account Manager, you will be the first point of contact for any client issues, concerns and retention enquiries. This is a Loyalty based role with an emphasis on client Retention. It is essential that you understand the client’s needs and provide solution
Day-to-Day Duties and Responsibilities Offer consistent and superior experience by focusing on customer loyalty/retention, ensuring high engagement and maximum utility of our services Act as the primary resolver for client concerns, with a keen focus on retention and positive outcomes To ensure that all client service issues whether verbal or written are logged and acknowledged in line with established complaints handling procedures. Conduct follow-up care calls to gather client feedback and ensure satisfaction Thoroughly investigate client service issues through discussion with the client and relevant internal teams. Resolve all client issues in a timely manner and at all times be focused on resolution and long-term client retention. Ensure that all client matters and service issues are dealt with professionally and courteously Review client service issues and decide on when a case needs to be forwarded to the Collections dept. and ensure the seamless handover when applicable. Forward any potential compliance matters to the Compliance team as soon as possible so that they may be under investigation in order to determine whether a compliance issue exists. Collaborate effectively with internal teams such as collections or compliance, to ensure timely resolution and properly escalating issues which require specialized support.
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the department and the overall business objectives of the organization.
What you Bring to the Team Exceptional service delivery through interpersonal communication skills, both verbal and written. A keen eye for detail, with the ability to thrive in our dynamic, fast-paced environment. Ability to work independently and self-directed, as well as in a team. Proficiency with Microsoft Office tools, including report building capability in Excel and Salesforce. An enthusiastic, proactive approach with a proven ability to handle pressure and challenges with a solution-oriented mindset.
Education & Experience Minimum of one (1) year experience in a client retention / client satisfaction role. Must have experience in client services, negotiations, and escalation management. Previous experience of Salesforce is considered an asset.
Working Hours: Monday to Friday; rotating shifts of 9:00 - 5:30PM & 12:00 - 8:30PM.
What’s In It For You? Let’s talk rewards — because your success deserves to be recognized Base salary: $55,000 - $60,000 15 days paid vacation + statutory holidays Extra day off for your birthday Health Benefits Employee Assistance Program (EAP) RRSP matching program Supportive leadership and a Great Place To Work® Certified culture
This posting is for an existing vacancy.
Apply now and become part of Peninsula Canada’s exciting growth journey.
Peninsula Canada is committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals and will provide reasonable accommodations throughout the recruitment and selection process. If you require accommodation at any stage of the application process, please let us know and we will work with you to meet your needs.
About Peninsula Canada
Peninsula is a worldwide trusted small business advisor. We help small businesses in Canada, the UK, Ireland, Australia, and New Zealand, taking care of the details and leaving you free to see the big picture, all for a fraction of the cost of most professional service providers, thanks to our affordable membership options.
When you run a small business, the most valuable commodity of all is the hardest one to find: time.
Time to concentrate on doing the things you do best. The things that made you set up in the first place. The things that make your business grow. Because nobody sets up a business to spend their time learning about employment-related matters. Nobody except us, that is.
#SuccessStartsHere