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THE POSITION

Under the general guidance of the Senior Director, Human Resources, the Manager, HR Systems & Payroll provides operational leadership for the payroll, benefits, and HRIS systems functions while serving as a hands-on leader. This role is responsible for advancing and optimizing the organization's UKG Pro and Workforce Management platforms, overseeing payroll processing, benefits administration, HRIS management & reporting. The successful candidate will lead system enhancements, training initiatives, and cross-functional projects while driving process improvement, automation, and operational efficiencies. Thriving in a fast-paced, high-volume environment, this individual effectively manages competing priorities with professionalism and tact, while providing coaching, mentorship, and technical guidance to payroll team members. A strong commitment to continuous improvement, exceptional problem-solving skills, and a passion for leveraging technology to enhance the employee experience are essential for success in this role.

Key Accountabilities

Leadership

Oversee daily tasks of payroll and benefit team members by coaching, training and leading. Responsible for setting objectives and goals for direct reports in a collaborative manner, with the end-goal of ensuring they are set up for success. Manage payroll approvals and oversee functional responsibilities within payroll and benefits administration. Communicate expectations to direct reports.

Payroll Operations

Eagerness to optimizing the payroll system and platform. Oversee and approve administration and processing of bi-weekly and semi-monthly payrolls for hourly and salary paid employees using HRIS software (UKG Pro). Manage and provide oversight of processing manual payments. Become the back-up for payrolls, while providing daily guidance and opportunities for efficiencies; Review and approve full cycle payroll accounting, which includes: coding within payroll, journal entries, account reconciliations and monthly reconciliations; Create audit reports for payroll reviews; Provide reconciliation and analysis of all payroll changes as required; Review and approve payroll and benefits related accounts as well as prepare and complete remittances; Oversee all debt recoveries - garnishes and 3rd party demands; Review all necessary journal entries related to Canadian payrolls including monthly accruals for part-time staff, WCB and group insurance entries; Work with external audit team to prepare and provide reporting, files and paperwork necessary as a part of the annual audit process. Provide payroll related reporting to the business as required produced from HR systems (UKG);

HRIS Operations

Support UKG Platforms (UKG Pro & Workforce Management) and is the expert for related configuration, system functionality, Lead on Pro, Workforce Management, Talent, Recruiting, Onboarding, BI reporting, Compensation Modules, Performance Management, modules and issues. Core System and Configuration for Job codes, employee record issues. Spring and Fall Release lead. Manage admin errors and corrections. Reporting expert on requests from HR, Finance and Business. Provide set up within Pro and Workforce Management. Configure and manage salary planning in partnership with the Senior Director, Human Resources. Complete and compile owner reporting data monthly. Configure goal and performance management platforms for employees. Manage MyLockerHelp tickets related to system tasks. Support automation and process improvement for team and lead SOP updates. Setup and maintenance of labour level entries and new business structure items. Troubleshoot and resolve all system related issues, including access points, timecards, scheduling, calendar maintenance, manager transfer sets. Support of any new system configuration required relating to HR processes and/or new legislation as required; Provide support and guidance on escalated system queries from the business. Experience deve