Manager, Internal Communications (Toronto, ON – Hybrid)
Top Benefits
About the role
For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture. Position Summary: We're looking for a strategic and collaborative Manager, Internal Communications, to help shape how employees connect with LifeLabs' purpose, priorities, and culture. This is a hybrid role based in Toronto, where you'll lead the development and execution of integrated internal communication strategies that strengthen employee engagement, support business priorities, and foster a connected and informed workforce. In this role, you'll combine strategic thinking with hands-on execution across the full communications lifecycle- from developing communication strategies and creating compelling content to supporting leaders, evolving communication channels, and using insights to continuously improve how messages reach and resonate with employees across the organization. Vacancy status: This posting is for an existing position. What You’ll Do: Strategy Development & Execution: Develop and execute integrated internal communications strategies that align with business priorities, organizational initiatives, and transformation efforts. Create communications that reinforce LifeLabs' strategy, growth priorities, and organizational narrative, including executive updates, leadership agendas, key messages, speaking notes, and CEO communications as needed. Lead editorial planning to ensure communications are coordinated, timely, and strategically prioritized across the organization. Enable leaders to communicate with clarity and consistency by providing messaging, communication tools, and guidance for cascading key information. Identify and mitigate communication risks that could impact employee trust, engagement, or organizational reputation. Partner with Brand and Corporate Communications to ensure consistent messaging while reinforcing organizational values, culture, and the employee value proposition through compelling storytelling. Channel Strategy & Digital Innovation: Lead the evolution of internal communication channels to improve reach, accessibility, and overall employee experience. Identify, implement, and optimize digital communication tools and platforms while evaluating emerging trends and technologies. Oversee the development of engaging, high-quality content across multiple formats, including articles, videos, presentations, infographics, and leader toolkits, ensuring the right messages reach the right audiences at the right time. Measurement & Continuous Improvement: Define and monitor communication success metrics focused on engagement, understanding, and behaviour change. Use analytics and employee insights to continuously improve communication strategies, channel effectiveness, and stakeholder recommendations. Stakeholder Partnership & Advisory: Act as a trusted advisor to leaders, providing strategic communications counsel, messaging support, and storytelling guidance. Partner across the business to align, prioritize, and integrate communications that support organizational goals and strengthen leadership effectiveness. What You'll Bring: 7+ years of experience in internal or corporate communications within a complex organization. Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field. Proven ability to develop and execute strategic communication plans that drive employee engagement and support business objectives. Exceptional storytelling and communication skills across written, visual, and verbal formats. Experience supporting executive and senior leadership communications, with the ability to adapt messaging for different audiences. Strong strategic thinking and the ability to balance long-term planning with hands-on execution. Excellent relationship-building and stakeholder management skills, with the ability to influence and advise leaders at all levels. Digital fluency, with experience leveraging communication channels, tools, and emerging technologies to enhance employee communications. Strong analytical mindset, using data and insights to measure effectiveness and continuously improve communication strategies. Adaptable, collaborative, and committed to continuous improvement in a fast-paced environment. Why Join Us? At LifeLabs, communication plays a vital role in creating an engaged, informed, and connected workforce. In this role, you'll have the opportunity to shape how we communicate during moments of growth, transformation, and everyday success- helping employees understand our purpose, connect with our culture, and feel inspired by the work they do. You'll join a collaborative team that values creativity, innovation, and continuous improvement, where your ideas and expertise will have a meaningful impact across the organization.
What We Offer: Salary range: $96,255 - $122,727 CAD annually (commensurate with experience). #LI-SN1 LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive. In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include: Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance. Retirement Savings Plan Vacation and Wellness Days Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives. Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits. In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com. Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening. Ready to empower healthier Canadians? Apply today!
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Manager, Internal Communications (Toronto, ON – Hybrid)
Top Benefits
About the role
For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture. Position Summary: We're looking for a strategic and collaborative Manager, Internal Communications, to help shape how employees connect with LifeLabs' purpose, priorities, and culture. This is a hybrid role based in Toronto, where you'll lead the development and execution of integrated internal communication strategies that strengthen employee engagement, support business priorities, and foster a connected and informed workforce. In this role, you'll combine strategic thinking with hands-on execution across the full communications lifecycle- from developing communication strategies and creating compelling content to supporting leaders, evolving communication channels, and using insights to continuously improve how messages reach and resonate with employees across the organization. Vacancy status: This posting is for an existing position. What You’ll Do: Strategy Development & Execution: Develop and execute integrated internal communications strategies that align with business priorities, organizational initiatives, and transformation efforts. Create communications that reinforce LifeLabs' strategy, growth priorities, and organizational narrative, including executive updates, leadership agendas, key messages, speaking notes, and CEO communications as needed. Lead editorial planning to ensure communications are coordinated, timely, and strategically prioritized across the organization. Enable leaders to communicate with clarity and consistency by providing messaging, communication tools, and guidance for cascading key information. Identify and mitigate communication risks that could impact employee trust, engagement, or organizational reputation. Partner with Brand and Corporate Communications to ensure consistent messaging while reinforcing organizational values, culture, and the employee value proposition through compelling storytelling. Channel Strategy & Digital Innovation: Lead the evolution of internal communication channels to improve reach, accessibility, and overall employee experience. Identify, implement, and optimize digital communication tools and platforms while evaluating emerging trends and technologies. Oversee the development of engaging, high-quality content across multiple formats, including articles, videos, presentations, infographics, and leader toolkits, ensuring the right messages reach the right audiences at the right time. Measurement & Continuous Improvement: Define and monitor communication success metrics focused on engagement, understanding, and behaviour change. Use analytics and employee insights to continuously improve communication strategies, channel effectiveness, and stakeholder recommendations. Stakeholder Partnership & Advisory: Act as a trusted advisor to leaders, providing strategic communications counsel, messaging support, and storytelling guidance. Partner across the business to align, prioritize, and integrate communications that support organizational goals and strengthen leadership effectiveness. What You'll Bring: 7+ years of experience in internal or corporate communications within a complex organization. Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related field. Proven ability to develop and execute strategic communication plans that drive employee engagement and support business objectives. Exceptional storytelling and communication skills across written, visual, and verbal formats. Experience supporting executive and senior leadership communications, with the ability to adapt messaging for different audiences. Strong strategic thinking and the ability to balance long-term planning with hands-on execution. Excellent relationship-building and stakeholder management skills, with the ability to influence and advise leaders at all levels. Digital fluency, with experience leveraging communication channels, tools, and emerging technologies to enhance employee communications. Strong analytical mindset, using data and insights to measure effectiveness and continuously improve communication strategies. Adaptable, collaborative, and committed to continuous improvement in a fast-paced environment. Why Join Us? At LifeLabs, communication plays a vital role in creating an engaged, informed, and connected workforce. In this role, you'll have the opportunity to shape how we communicate during moments of growth, transformation, and everyday success- helping employees understand our purpose, connect with our culture, and feel inspired by the work they do. You'll join a collaborative team that values creativity, innovation, and continuous improvement, where your ideas and expertise will have a meaningful impact across the organization.
What We Offer: Salary range: $96,255 - $122,727 CAD annually (commensurate with experience). #LI-SN1 LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive. In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include: Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance. Retirement Savings Plan Vacation and Wellness Days Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives. Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits. In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com. Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening. Ready to empower healthier Canadians? Apply today!