Position Type: Permanent If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today. We’re looking for a Bilingual Team Leader who will be responsible for the daily management of a team of Disability Claim Specialists. The Team leader will have the accountability of meeting productivity and quality standards. The Team Leader will also provide ongoing coaching and development for team members. Key Responsibilities: Act as the primary resource for your team members in determining direction and procedures for complex claims by providing information, answering questions and requests. Communicate with different stakeholders in order to effectively manage relationships. Contribute to department strategic goals by gathering pertinent business, financial, service and operations information; identify and evaluate trends and opportunities and define objectives and evaluate outcomes. Demonstrate strong analysis and resolve quality and client service problems and identify trends while seeking out operational efficiencies. Build a stable team through recruiting qualified talent, training employees and providing guidance in career development. Contribute to the organization’s effectiveness by offering information and opinions at Team Leader meetings and building and maintaining inter- and intradepartmental relationships. Qualifications: Education: Post-secondary education in business, medical or rehabilitation management. Work Experience: Two years or more of people management combined with two to three years of direct work experience in Life and Disability insurance. Other Qualifications: Insurance designation (LOMA or other) will be considered an asset. Language Skills: Bilingualism in French and English is required. English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English. Why join us? At Medavie, you will be part of a collaborative and purpose-driven organization where your work supports critical systems and processes across the business. This role offers the opportunity to apply your Workday expertise in a meaningful way while contributing to initiatives that improve the experience of employees, managers, and business partners. Medavie offers a supportive and dynamic work environment, with opportunities for growth, continuous learning, and flexible work arrangements in many professional roles. If you are passionate about Workday and bring strong Absence Management expertise, along with experience in Benefits and/or Payroll, we would love to hear from you. What’s in it for you? What makes us a different kind of employer? Our award-winning culture, a team who really cares, unmatched training and support are all dedicated to ensuring you are set up for success. What we offer: Permanent full-time position with opportunity to grow in a well-established organization. Flexible work arrangements and emphasis on work-life balance. Hybrid work option. Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day. 100% employer-matched Defined Contribution Pension Plan Annual Incentive Bonus which recognizes your contribution to our success. In addition to paid vacation, we offer a gifted week of vacation in your first year and an optional Vacation Purchase Program. An organization where we encourage personal learning and growth with opportunities for career development. #CBM1 #LI-VS1 This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation. Pay Range: 88,158 - 99,177 CAD The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results. We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted. Our recruitment process may involve automated tools, including AI, to assist in screening applications. If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca. We're recognized as one of Canada's best places to work and are a leading provider of health solutions and insurance for 1 in 10 Canadians. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Full careers. Full lives. Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. Backed by the strength of a team of 8,500+ professionals from coast to coast, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest. Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health, mental health and addictions solutions, medical communications, and clinical training. As a not-for-profit organization, Medavie is one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion.