Overview Disability Management Coordinator Corporate Services – Human Resources Status: (1) Contract Full Time up to 6 months Salary Range: $75,696 - $94,621 per annum Hiring Range: $75,696 - $85,159 per annum Work Mode: Hybrid *see below for more details about this work mode. Location: 7120 Hurontario Street, Mississauga, ONHours of work: 35 hours per week In this role you will coordinate and provide support for the disability management, accommodation and return to work process. You will be the main point of contact for inquiries from employees, supervisors, Human Resources, WSIB, and insurers regarding details of entitlement, administrative procedures and case management. As the Disability Management Coordinator, you will assist with the planning and coordination of disability leaves and play a key role in ensuring data quality and generating reports as required. The successful candidate will thrive in a busy environment where managing competing priorities and responding to emerging issues are part of the daily work. Strong organizational skills, sound judgment, and the ability to effectively prioritize work are essential. What you will do in this role: Providing advice and guidance, including policy, procedure, and collective agreement interpretation, on disability management, return to work and accommodation Coordinating the case management of WSIB, STD and LTD disability claims Monitor and communicating claim status and benefits information Liaising with insurers and the WSIB, as needed Ensure required documentation is collected Maintain confidential health files/case management files Participate in problem solving, including addressing and resolving complaints with pay and entitlement Assist with the maintenance of case files Prepares communications (letters, etc.) to supervisors, employees and insurance providers regarding claims management Assist with the development of templates, forms, letters, etc. Reconciles monthly insurance carrier and WSIB statements/invoices Maintain Disability Management Program information on Pathways+ Collecting data, analyze, and report for our disability management and return to work program statistics Assist with the Return to Work and Accommodation Program Participating in the revision or review of disability plans with regards to processing and entitlement as appropriate. Assist with special projects as necessary Performing other duties as assigned that contribute to the Wellness Solutions team What the role requires: College Diploma/University Degree in Human Resources Management or related field with at least 3 years of disability claims management experience or an equivalent combination of education and experience Working knowledge of policies, legislation and principles pertaining to disability management and accommodation, such as the Workplace Safety & Insurance Act, Human Rights and Accessibility legislation, and other relevant legislation Ability to interpret corporate policy and procedures and collective agreements Skills/Abilities: Excellent computer and information technology skills are essential, including MS office applications and SAP Excellent communication skills, both verbal and written and presentation skills Attention to detail, excellent organizational, analytical and problem solving skills Proven ability to manage time in a deadline-oriented environment Customer service skills, including exercising tact, diplomacy and sensitivity when dealing with employees in a multi-union and non-unionized environment and staff at all levels, as well as external stakeholders Ability to work as both a team player and independently, with minimal supervision. Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias Apply now and help us build a better tomorrow with the Peel Region! Join us—be bold, think big, and help shape a better tomorrow. Perks That Make Work Fun (and Your Life Easier)! At Peel Region, we believe in taking care of you. Here's what you'll enjoy when you join our team: Vacation Accrual: Accrue vacation on monthly basis - because work-life balance is important! Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need. Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being. Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated. We’ve got you covered — because we know happy, healthy people do their best work! 🎉 In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time. It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.Peel Region offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. Interview: Our recruitment process will include video conference technology Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there. If this opportunity matches your qualifications and experience, please apply on-line. About Us Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses. We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life. Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region. Additional Information Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.