Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: Recruitment Specialist I

Advertised as : Talent Acquisition Coordinator

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

About the job:

We are seeking a highly organized and detail-oriented Talent Acquisition Coordinator to support our recruitment team in a variety of administrative and coordination tasks. This role will be pivotal in ensuring the smooth operation of the hiring process from the initial candidate engagement to post-interview follow-up. The Talent Acquisition Coordinator will be primarily responsible for administrative functions such as managing candidate communication, facilitating the scheduling of interviews, assisting with onboarding activities, and ensuring candidates have a seamless and positive experience throughout the recruitment process.

This position is perfect for someone with strong organizational skills, attention to detail, and a passion for supporting recruitment efforts in a dynamic, fast-paced environment.

Responsibilities:

• Serve as the main point of contact for candidates, providing timely updates regarding interview schedules, requirements, and next steps in the recruitment process.
• Communicate with candidates to ensure all necessary documentation is submitted and onboarding tasks are completed.
• Follow up with candidates post-interview to gather feedback and ensure they have everything they need for the next stages.
• Coordinate interview schedules between candidates, hiring managers, and other key stakeholders.
• Manage and update calendars for all interviews, meetings, and candidate interactions.
• Assist in the creation and management of offer packages, including preparing offer letters and orientation materials.
• Support the onboarding process by scheduling new hire orientation and ensuring all required documentation (e.g., background checks, compliance forms) is completed.
• Ensure a smooth transition for new hires into their roles, providing them with the information they need to be successful from day one.
• Maintain accurate and up-to-date candidate records in recruitment management systems (e.g., ICIMS, BMS, Workday).
• Assist with updating job postings and candidate profiles as needed.
• Monitor candidate status in the recruitment pipeline and ensure all records are properly maintained.
• Support the recruiting team in preparing and posting job ads on job boards, social media, and other relevant platforms.
• Assist with ad-hoc recruitment projects, such as preparing reports or tracking candidate data.
• Help manage administrative tasks such as filing, processing paperwork, and handling inquiries from candidates or hiring teams.
• Support the team in various operational tasks to improve efficiency and overall recruitment processes.

Qualifications

• 2+ years of experience in administrative or recruitment coordination roles.
• Experience with onboarding processes and managing candidate communications is preferred.
• Experience using Applicant Tracking Systems (ATS) such as ICIMS, BMS, or Workday is a plus.

Skills:

• Excellent organizational skills and the ability to manage multiple tasks at once.
• Strong written and verbal communication skills with the ability to interact professionally with candidates and internal teams.
• Highly proficient in Google Workspace (Docs, Sheets, Meet, etc.).
• Experience in maintaining confidential information with a high degree of integrity and discretion.
• Strong attention to detail and problem-solving skills.

Additional Qualifications:

• Knowledge of basic recruitment processes and employment laws is a plus.
• Ability to thrive in a fast-paced environment and manage shifting priorities.
• Proactive and able to take initiative with little supervision.
• Flexible and adaptable to changing work hours or deadlines as necessary.

Schedule

• Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.

Location

• Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.
• Hybrid.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.