Workday SDM - Workday Service Delivery Manager - (cdc)

July 30 2021
Industries Accounting, Auditing
Categories HR, Training, HRIS, ATS
Montreal, QC • Remote

Job Type: 11128
Primary Location: Montreal, Quebec, Canada
All Available Locations: Montreal; Fredericton; Gatineau; Moncton; Quebec City; Sherbrooke; St. John's - Sherbrooke, Gatineau or Québec (Remote work, permanently)

Have many careers in one Firm.
Partner with clients to solve their most complex problems
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.


At Deloitte, we are committed to recognizing, affirming and celebrating the diversity of opinion, talent and expertise that make each person unique.

A career in Consulting will offer you the opportunity to:

  • Work in a fast growing and challenging environment with like-minded people who are eminent in their respective Workday field
  • Develop solutions through debate and discussion, in our teams and with clients
  • Continue your professional development to reinforce and expand your chosen career path
  • Work with high profile clients on a variety of Canadian engagements

What will your typical day look like?

Deloitte is specifically looking to hire talented employees with experience in Workday. While experience with Oracle, or SuccessFactors will be considered.
The roles and responsibilities of a Workday Service Manager within Deloitte’s Operate team are to provide professional and effective functional Workday support and expertise.

• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness
• Build a network of colleagues for life
• Be expected to share your ideas and to make them a reality

As a Workday Service Delivery Manager you will:
• Work in a collaborative team environment analyzing client issues and provide solutions through configurations, testing, meetings and knowledge transfer
• Oversee and resolve incident management and case escalation flow to ensure investigations are performed in a timely manner and that roadblocks to resolution are removed
• Track and drive appropriate performance objectives and measures to support team member and customer satisfaction while maintaining operational excellence and cost effectiveness
• Cultivate strong relationships with clients by developing an understanding of customer's business and solution
• Engage with customers to do regular health checks and advise on optimal utilization of their investment in Oracle, Workday or SuccessFactors

About the team

From our Canadian Delivery Center, we work with the consultants to design, develop and build solutions to help clients reimagine, reshape and rewire the competitive fabric of entire industries. Our center house a multitude of specialists, ranging from systems designers, architects and integrators, to creative digital experts and Cyber Risk and Human Capital professionals. All work together on diverse projects from advanced preconfigured solutions and methodologies, to brand-building and campaign management. We are a unique blend of skills and experiences, yet we underline the value of each individual, providing customized career paths, fostering innovation and knowledge development with a focus on quality.

Enough about us, let’s talk about you

  • Proven track record implementing and supporting Workday from a functional or Technical perspective
  • Strong problem solving and analytical skills
  • French and English bilingualism is preferred
  • Experience in a client facing role and working directly with senior client management team
  • Thorough understanding of the application support process
  • Proven ability to lead multiple workstreams simultaneously
  • Ability to work in a fast-paced and changing environment

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities! We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Apply now! network