Reports To: VP Business Processes
Division: Business Processes
Candidate will be responsible for the delivery of training and support to end users in Montreal & Quebec City in both French and English for a large insurance brokerage environment with primary responsibilities of training for the Applied Systems Brokerage Management Software - EPIC, as well as co-ordinating and delivering extensive training to all internal staff. The candidate will also be responsible for troubleshooting, providing contact and problem resolution for all users in their EPIC software and application problems and they will research and resolve as many user reported problems as expertise permits by using available tools and following procedures and policies for the handling of support cases to all internal customers.
Duties and Responsibilities
Education and Experience
Travel, including overnight, between BFL offices in Canada as required.
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other computer components.
Bilingual French and English is required.