Customer Service Representative

October 10 2018
Industries Recruitment, Employment services
Categories Customer Service, Call Centres, Compensation -Benefits, Bank, Insurance, Financial Services, Customer service, HR support, Bank, Insurance, Financial services, Customer Service, Call Centres
Montreal, QC

Customer Service Representative

Benefits Administration

Montreal, Quebec

Contract position with possibility of permanency


Morneau Shepell is in the business of helping organizations help their people because we believe that engaged people are the driving force for society. Every day, the expertise of our over 5,000 employees is recognized as essential to the financial security, health, and productivity of our clients and their people.

Business. Needs. People.

At Morneau Shepell, we help organizations and their employees with our wellness, administrative and retirement solutions.

We're looking for some great people to join our team. When you work with us, your work adds up to 2 things every day: helping clients who really need help and contributing to the continued success of our growing company. Not bad for a day's work!

About our People

Ask someone about the best part of working here and you'll get this answer, 'It's the people.' Our people are caring, smart, adaptable and always looking for ways to do things better. They're serious about performing well and not afraid of enjoying themselves while they're at it. We're looking for more people like this.

As a Customer Service Representative, your role will consist of providing professional, excellent quality service to our clients, in English and French, while working in a young and dynamic work environment—this is the opportunity Morneau Shepell is offering you! No solicitation, only service to our clients concerning the administration and management of their group benefit programs.

You will be required to work with our clients' representatives, internal consultants and administrators, as well as with representatives of financial institutions and insurance companies. All this in a reputable and growing company!


  • Answering calls from clients and their employees and do outbound calls (follow-ups)
  • Doing required research to be able to answer questions that concern their pension plan and group insurance
  • Processing information received from the client using internal databases and information systems

Succeeding as a Customer Service Representative will require the following core qualifications and skills:

  • Bilingualism and very good oral and written communication skills, as well as a keen sense of popularization
  • Experience in a call centre
  • Experience in handling group benefits would be an asset
  • Knowledge of Microsoft Office is needed and ability to work with Web sites would be an asset
  • College diploma in a related field

Morneau Shepell is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Apply now! network