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Analyste Principal(e), Amélioration des Processus / SR Analyst, Process Improvement

May 31 2022
Categories Business Process Analyst, HR, Training, Project Management, Business Analysis, Training - Development - Improvement
Montreal, QC • Remote


Position title: Senior Analyst, Process Improvement

Location: Montreal

Reports to: Director, HR Project Management & Process Improvement

Domtar is a leading provider of a wide variety of fiber-based products including communication, specialty and packaging papers, market pulp and air laid nonwovens. Domtar’s principal executive office is in Fort Mill, South Carolina and Domtar is part of the Paper Excellence group of companies.

With approximately 6,000 employees serving more than 50 countries around the world, Domtar is driven by a commitment to turn sustainable wood fiber into useful products that people rely on every day. Through our values of agility, caring and innovation, we constantly find better ways to serve our customers, support our employees and strengthen our communities.

The Senior Analyst, Process Improvement (PI) is responsible to improve HR processes ensuring cross-functional participation and alignment. This includes analyzing current processes, identifying opportunities planning and leading workshops, documenting updated process flows and capturing actions. In addition, this role is responsible to set timeline to address identified actions and drive completion by all stakeholders.

Key responsibilities include but are not limited to establishing open and collaborative environment throughout the PI process to foster full participation, developing a culture of accountability toward completing identified actions, facilitating complex discussions. In addition, this role is responsible to develop & maintain process improvement templates and tools, train users and ensure adherence to standard.

This role also includes a project management component, for general HR initiatives as well as for PI opportunities. Responsibilities include managing scope and timeline to ensure successful (on-time,quality) project delivery. The PI Sr Analyst will lead diverse teams of project stakeholders at all levels of the organization and across a broad set of Domtar functions.

Job Responsibilities/Accountabilities:

  • Research processes to be improved: analyze current issues, identify required stakeholders, problem-solve/identify alternatives.
  • Prepare structured workshop agendas and material with clear improvement objectives.
  • Lead workshops with participants cross-functional participants from multiple levels of the organization. Establish trust and credibility to create environment of sharing & willingness to change.
  • Facilitate and negotiate resolutions to current process issues. Document outcomes, clear actions & owners.
  • Lead initiatives (PI or general HR): manage scope, timeline and budget to ensure on-time project delivery. Develop positive team dynamics and efficient project monitoring.
  • Support HR project prioritization process (project intake & evaluation etc).
  • Develop methodology (templates & tools) for delivering process improvement services. Ensure adherence in their use.

Key Skills:

  • Excellent communication and organizational skills;
  • Problem solver, ability to analyze and synthesize information into business process solutions;
  • Ability to work cross functionally to influence solutions;
  • Ability to work well in a high-pressure environment;
  • Ability to prioritize and multi-task;
  • Adept in facilitating large group workshops to solve complex cross functional problems.

Professional Experience/Qualifications:

  • Bachelor’s Degree;
  • 5-7 years of process improvement and/or project management experience; 2 of those years with proven success in business process mapping;
  • In depth process improvement experience;
  • Proven leadership ability;
  • Excellent communication skills;
  • Strong project management skills.

You must successfully complete a selection process that includes interviews, aptitude tests (for some positions) as well as pre-employment verification.

Domtar is an equal opportunity employer. We invite women, Aboriginal peoples, persons with disabilities and members of visible minorities to apply.

Our offer:

  • A downtown location (Place des Arts metro);
  • Alternative Work Arrangements; hybrid remote work and flextime and summer hours;
  • A modern and spacious work environment;
  • A flexible insurance plan (life, medical, dental);
  • An employee assistance program;
  • A childcare center on location;
  • Competitive compensation, including annual bonus plan;
  • A pension plan with matching company contributions;
  • Employer-paid development and continuing education.