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Program Manager, Office of Chief of Communications

November 19 2019
Categories Marketing, Communications, Public Relations, Project Management, Business Analysis, Training - Development - Improvement, Marketing, Communications, Advertising, Public Sector
Toronto, ON

Are you a detail-oriented leader who can manage a team to develop and implement projects and policies for specific programs? Are you competent with planning and presenting financial budgets? Are you a strong communicator who can collaborate with various departments to ensure best practices for integration across a corporation? If so, the City of Toronto's Strategic Communications division welcomes your expertise for this reputable position. 

As Program Manager, Office of Chief of Communications, you'll manage assigned projects, ensuring effective teamwork and communications, high standards of work quality and organizational performance and continuous learning. Acting as the divisional lead, you will work in partnership with the senior management team to develop and implement detailed plans, recommend policies regarding program-specific requirements, and establish and measure ongoing performance metrics. Reporting to the Chief Communications Officer, you will be the main point of contact to the Chief Communications Officer, briefing him on all matters of the division in a timely and comprehensive manner.

Your ability to communicate effectively and work collaboratively with various groups, such as the People and Equity Division to address staffing issues, the Corporate Employee and Labour Relations team to provide advice on collective agreements and legislative regulations, and the Toronto Public Service for planning labour disruptions, is an integral part of this position.   

Experienced in financial planning, you will act as the Divisional Budget Lead, leading and coordinating the provision of divisional management, financial and budget reporting, maintaining expenditure control and ensuring sound business planning practices.

A savvy manager, you'll be responsible for leading projects, ensuring a high standard of work amongst your team, as well as for developing recruitment strategies and succession planning initiatives, and advising on staff development and training plans to identify priorities and opportunities for growth. As you measure performance standards and metrics across the division, you will be in charge of the division's integration, transformation and ability to mitigate potential risks that may impact internal clients.

You will establish and embed best practices for collaboration and integration across the division and corporation, address operational issues that arise, lead and oversee key work streams supporting and tracking the division's transformation and develop processes, and systems and tools to optimize division operations.

Among the other strengths you bring to the role of Program Manager, Office of Chief of Communications will be the following key qualifications:

  1. Post-secondary education in public administration or a professional discipline pertinent to the position, combined with relevant management training and experience, or an equivalent combination of education andexperience.
  2. Extensive project management experience, ideally in a municipal, communications or marketing organization, within a multi-stakeholder environment, and a successful track record in achieving results.
  3. Extensive experience operating as a fully accountable program leader, identifying needs, initiating, coordinating and managing the implementation of solutions in response to divisional issues.
  4. Considerable experience with budget control, forecasting, strategic and service (business)

planning, preparing of financial reports and developing and monitoring performance measures.

  1. Considerable senior level experience in developing and deploying creative and innovative approaches to issues management, problem-solving and customer service, researching and investigating priority and confidential matters.
  2. Experience in preparing comprehensive, concise and effective reports and presentations to support business analyses and decision making on corporate, policy and administrative issues


You possess highly developed oral and written communication skills to effectively liaise with senior staff, Members of Council, unionized employees and other government staff and the public. Your excellent strategic and lateral analytical skills combined with your ability to work with competing priorities and deadlines in this highly demanding work environment will be evident in this role.

Equipped with the knowledge of municipal governance structures, services and programs, collective agreements, City and Divisional policies, guidelines and relevant legislation, Employment Standards Act, Human Rights Act, Occupational Health & Safety Act, WHMIS, and ideally a Project Management Professional (PMP) certification and waterfall and agile methodologies, you will be an ideal candidate for this position.

Salary Range:  $103,303.20 - $121,375.80 per year

Work for the City you love

Toronto is Canada's largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world's most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as Program Manager, Office of Chief Communications within our Strategic Communications Division.

How to Apply:

For more information on this and other opportunities with the City of Toronto, visit us online at To apply online, submit your resume, quoting Job ID 1579, by December 3, 2019.


  • Applicants are required to demonstrate in their application/resume that their qualifications match those specified in the job posting. Additional information submitted after the job posting closing date will not be accepted
  • Assessment may include an interview, written and/or practical test. Location of assessment to be determined
  • Information in preparing for City job competitions is available on the Job Opportunities website

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City's Hiring Policies and Accommodation Process. network