Senior Analyst, Business Support Services, Deloitte Global Talent

June 28 2022
Industries Accounting, Auditing
Categories HR, Training, Project Management, Business Analysis, Recruitment, Staffing, Support, Assistance
Toronto, ON

Job Type: Permanent
Reference code: 110223
Primary Location: Toronto, Ontario, Canada
All Available Locations: Toronto

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Experience a firm where wellness matters.
Be expected to share your ideas and to make them a reality

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cuttingedge products and services that deliver outstanding value and that are global in vision and scope? Work with premier thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

What will your typical day look like?

The Senior Analyst, Business Support Services role will be responsible for supporting operational and administrative activities across Global Talent Operations’ four service areas (Learning Operations, Performance Experience, Talent Acquisition Technologies, and Global Mobility). The key focus for this role is supporting process and system simplifications that drive consistency in service delivery and providing support to special projects. Other responsibilities include culture building and managing centralized processes in partnership with the service areas.

As the Senior Analyst, Business Support Services you will:

  • Partner with the Business Operations Lead in implementing human centered, streamlined standard operating procedures, and identifying opportunities for automation
  • Develop a metrics dashboard for GTO leadership and a consistent stakeholder reporting approach that surfaces data and insights relative to GTO performance and tells our story
  • Provide infrastructure and support to Service Area special projects and collaborate across teams to drive strategic priorities for our business
  • Support program-wide culture building, change, communications, and learning, along with key team and stakeholder calls
  • Provide oversight of centralized activities, i.e., liaising with Procurement, Global Privacy and Risk teams, where needed

About the team

Deloitte Global:

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network. In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

Global Talent supports our high-performing and diverse professionals around the world. We engage with our business units to promote growth and development of our people toward their individual professional and personal advancement while ensuring a balance of career and life goals.
Global Talent Operations provides deep expertise and best-in-class delivery of products and services that enable the realization and sustainment of business strategies focused on creating a consistent Deloitte talent experience for all.

Enough about us, let’s talk about you

You are someone with:

  • A University degree. Master’s degree a plus.
  • Minimum of 2 years experience working within operations, preferably in the HR function
  • Minimum of 1 year experience working in a large, multi-national organization, preferably in the Consulting or
  • HR/Talent function for a professional services firm. Desired level would be an experienced Senior Analyst/Consultant or new Manager
  • Experience in product and program management
  • Experience in complex environments and working across functional groups
  • Experience streamlining and simplifying processes and systems
  • Excellent client-facing and internal communication skills

Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You?

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

Apply now! network