Program Manager, Retail Talent & Training

Job Type: Full Time
Function: Retail Operations
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: Hybrid

At Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

ABOUT YOUR ROLE:

Are you passionate about orchestrating and optimizing our retail talent, training, and instructional design initiatives to develop Sephora's talent? As the Program Manager, Retail Talent & Training you will collaborate with cross-functional teams in Canada and the US to ensure our programs are successfully designed and delivered. The role focuses on tracking and reporting on active projects and programs that directly influence the retail focus on client experience! Collaborating with cross-functional teams, you will refine our strategy and processes, develop and implement programs that develop our talent throughout retail in alignment with achieving our business objectives!

WHAT YOU'LL DO:

• Acquire and understand the organization's strategies, business issues, risks and opportunities while developing and implementing talent and training strategies for retail
• Lead design, development, delivery and evaluation of tools, resources and programs to build the skills, knowledge and behaviours of store employees and leadership teams
• Partner with cross-functional teams to ensure business objectives, accuracy, language considerations and leadership needs are met
• Identify process gaps/improvements and implement tools to improve efficiency while evaluating the effectiveness of all learning solutions, measuring return on investment, and tracking business impact

• Plan and implement programs while collecting and handling changes to requirements, leading competing priorities, and overseeing impact on budget and time
• Anticipate project risks throughout the project timeline, communicating risks' impact effectively, and proposing mitigation plans to cross-functional teams

• Partner with other cross functional leaders and bring practices from North American/Global partners while finding opportunities to enhance our end-to-end processes
• Support Talent, Training and Instructional Design through meaningful metrics and maintaining data integrity
• Perform market research on the Talent, Training, and Instructional Design landscape, maintain a strong grasp of industry trends and competition, and share relevant information with the business

WHAT YOU'LL BRING:

• 5-7 years of experience in learning, talent development and/or instructional design with a Bachelor's degree in Business Administration or Human Resources
• 5+ years of project management experience with excellent prioritization and planning skills
• You have mastered the art of collaboration - you love working in a fast-paced environment and have great interpersonal and communication skills
• You are versatile - you have an eye for business, demonstrated ability to be agile, learn quickly and adapt to unfamiliar subject matter areas
• You give meaning to data - you pay attention to detail and love using your analytical skills to solve complex or ambiguous problems
• You are tech savvy and proficient in Microsoft Excel, Tableau, Smartsheet, MS Project; you have experience with HRIS, Learning Management Systems (LMS)

#FSCHIRING

WHY YOU'LL LOVE WORKING HERE:

• You'll be part of a unique culture and family of passionate and inspiring individuals.
• You'll work alongside the best talent in the industry - people you'll be proud to work with.
• You'll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
• Benefits you can mix and match, depending on your needs.
• Employee Assistance Program services for those times you need extra support.
• Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being
• Holidays, time off, Summer Friday hours and flexibility to support work-life balance.
• And of course, there's our incredible swag - free product gifts throughout the year and tons of discounts with our brand partners.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.