People and Culture Admin Counsellor - Candidate Pool

June 17 2022
Industries Education, Training
Categories Organizational Development,
Toronto, ON

Job Posting: #901087

Position: People and Culture Admin Counsellor
Site: Toronto General Hospital
Reports to: Admin Centre Team Lead
Hours: 37.5 Hours per Week; Shifts: M-F 8:30-4:30
Status: Permanent Full-Time/Temporary Full-Time

Reporting to the Senior Manager of the Payroll, Human Resources Administration Centre and HRIS, the Counsellor is an integral member of the Human Resources team. The Administration Centre Counsellor maintains a key support role in the Directorate, representing Human Resources on a regular basis in day to day contact with managers and employees of the organization. The responsibility for confidential, accurate record keeping in the Human Resources Information System rests with the Counsellor.


In the context of a fast-paced environment, the daily activities of a Counsellor include:
• documenting new hires, re-hires, reclassifications, returns from lay-off and leave of absence;
• processing of maternity, parental, adoption, personal and other leaves of absence;
• processing death benefit claims;
• performing administrative functions in support of benefit programmes;
• ensuring compliance with corporate policies, procedures and practices which safeguard confidentiality;
• responding to employee enquiries on the Employee Helpline;
• performing cross-functional duties as assigned or requested;
• responding to employee enquiries regarding benefits and other Human Resource policies and procedures;
• producing employee confirmation of employment letters;
• performing administrative functions in support of benefit programs;
• responding to employee enquiries on the Employee Helpline;
• ensuring compliance with corporate policies, procedures and practices which safeguard confidentiality;
• responding to Payroll queries regarding current Pay stub information and annual T4’s.
• performing other duties consistent with the job classification as required.

Other accountabilities include: counselling an employee client group on pension benefits and retirement options (HOOPP); liasing with front line managers on payroll, compensation, benefits and pension issues.


• CHRM or equivalent
• Two (2) - three (3) years experience in related work using an HRMS
• demonstrated strengths in organizational and time management skills
• excellent problem solving and analytical skills
• above average excel and word skills
• excellent customer service skills
• proficiency in MS Office


• Two (2) - three (3) years in a customer service environment
• working knowledge of collective agreements and relevant positions
• Payroll experience/knowledge
• experience working in a health care and/or unionized environment

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.


For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, and possess all the required experience and qualifications should apply.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity and welcomes all applicants including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, persons with disabilities and all others who may contribute to the further diversification of ideas. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

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