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Manager - Benefits Realization Engineer, ServiceNow

February 26 2021
Categories Compensation -Benefits, Engineering, HR, Training
Toronto, ON

Job Type: Permanent
Primary Location: Toronto, Ontario, Canada
All Available Locations: Calgary; Ottawa; Toronto; Vancouver

Learn from deep subject matter experts through mentoring and on the job coaching
Be encouraged to deepen your technical skills…whatever those may be.
Have many careers in one Firm.

A relentless focus on value – helping our clients realize their financial, operational and organizational ambitions from their Service Management investments.

What will your typical day look like?

A Benefits Realization Engineer is a newly created role within our ServiceNow, Service Excellence and Delivery Team.

This is a leadership position within the team where you will work with our clients and delivery teams to articulate value cases, establish operational and financial baselines and track the overall benefits and business outcomes being realized from a clients innovation and transformation programs. A focus will be on the operational improvements being delivered through these programs.

As part of this role, you will have an opportunity to develop a value realization and customer success team to support our clients across Canada.

About the team

At Deloitte, we are helping enterprises digitally transform and deliver world class Service Experiences for their Customers, Citizens, Employees, Partners and other stakeholders. Our team includes over 100 dedicated, highly certified team members in Canada helping our clients imagine, deliver and run their future organizations.

Enough about us, let’s talk about you

You are someone who is:

  • Curious about emerging technology and passionate about modernizing legacy service experiences to be more autonomous and digitally enabled
  • 8+ years’ service operations experience across business functions
  • Process oriented, and has experience value mapping and driving continual service improvement initiatives
  • Has had experience in large scale, complex technology enabled business transformations
  • Exceptional communication skills, including the ability to create executive level presentations and simplify complexity

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities! Deloitte encourages applications from all qualified candidates that represents the full diversity of communities across Canada. This includes candidates from Indigenous communities in support of living our values and our commitments to our Reconciliation Action Plan . We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 52 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people. network