Learning & Development Specialist

March 5 2019
Industries Bank, Insurance, Financial services
Categories HR, Training, Training - Development - Improvement
Toronto, ON

Scope of Position

The Learning and Development Specialist reports to the Organizational Development Team Lead and supports the design, development, implementation, and ongoing maintenance of key talent development and talent management programs to enhance the capabilities of employees.

Major Responsibilities

  1. Design & Development of Online and In-Person Learning Initiatives including but not limited to:

Role Specific Learning Programs

  • Contributing to the development and implementation of learning road maps for all positions.
  • Co-ordinates completion of road maps with the OD team.
  • Contributes to development of learning content in conjunction with subject matter experts.
  • Regularly assess the impact of learning programs and chooses feedback to make content and delivery adjustments

Banking System Training

  • Contributing to the design and implementation of Banking System Training to align with the business needs.
  • Assist in conducting needs analysis to determine scope.
  • Contributing to design, develop and execute a train-the-trainer model.
  • Act as a resource to other banking system trainers throughout organization
  • Co-ordinate the development of learning materials including manual, job aids etc.

Corporate Learning Initiatives

  • Design and development of corporate wide learning initiatives based on core competencies, key strategies, and culture change agenda

Learning Management System

  • Develop and implement e-learning solutions (social learning, webinars, other learning portals, LMS).
  • Leverage the Learning Management System (me@alterna) to share, manage and track learning across Alterna.
  • Contribute to the development and conduct e-learning needs analysis to provide recommendations to ensure Alterna is meeting the needs of delivery talent development programs.
  • Monitor eLearning effectiveness through metric reporting.

  1. Contributes to Talent Management Initiatives:

Performance Management

  • Contributes to keeping the performance management current and supportive of organizational goals
  • Supports the annual performance management cycle
  • Builds management learning tools to support the effective use of performance management
  • Regularly reviews and recommends program and/or process changes

Succession Planning

  • Supports the design, implementation and tracking of organizational succession plans and associated development plans for identified individuals
  • Contributes to building development plans for key succession candidates
  • Monitor effectiveness through metric reporting

Expectations / Outcomes

  • Quality eLearnign solutions
  • Leverages the LMS platform to its fullest potental in creating multifaceted learning
  • Collabrate effetively with HR colleagues to contribute to a high performing team
  • Contributes to and upholds a reputation for service quality and respectful interactions
  • Strong relationships, trust, and credibility with management and staff are established.
  • OD policies and procedures are designed and maintained using industry best practices.
  • Alterna’s risk of exposure to loss of critical skill sets and compliance is minimized.
  • Alterna’s Organizational Development programs are understood and valued by employees.


Educations / Certifications / Experience

  • Post-secondary education, (or relevant combination of education and experience) in Adult Education or Training and Development, eLearning
  • 2 to 3 years of experience in eLearning program and design
  • Experience in a financial environment is a strong asset
  • Intermediate with excel, powerpoint, and other applications
  • Experience with Articulate Storyline (or other e-learning software) is an asset
  • Change Management Certification is an asset
  • Member of the CSTD or HRPA association

Knowledge & Skills

  • Experience designing elearning
  • Experience building talent development programs is preferred
  • Experience with Learning Management Systems is preferred
  • Working knowledge of finaincial services and or contact centers an asset
  • A strong understanding of adult learning in a business environment and proven success at effectively incorporating best practices into learning programs.
  • Strong initiative and self-starter.

Apply now!

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