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Training Specialist

May 7 2021
Industries Recruitment, Employment services
Categories HR, Training, Training - Development - Improvement
Richmond Hill, ON

About Us

MaxPeople is a professional Human Resources consulting firm offering HR, Training, Recruitment and Employment Law services to clients in need of an effective people strategy to grow their business. We provide services to small and mid-size organizations with the necessary Human Resources infrastructure and the employment law services required for growth. Each of our Human Resources Professionals have significant HR depth along with a breadth of experience in various industries. This expertise, coupled with a people-centric approach has made us a leading HR Consulting Firm in the Greater Toronto Area (GTA) and beyond.

About Our Client

Our client an established, leading provider of Hotel & Resort Property Management Software Solutions to the independent full-service hospitality marketplace is currently looking to hire an Application Software Developer

Do you enjoy travelling, taking on new experiences, and speaking to different groups of people from all walks of life? Are you looking for more than the typical 9 to 5 job, and wants the opportunity to be part of something bigger, and most importantly, the opportunity to work with a vibrant and collaborative team?

If this sounds like you, we are interested in hearing how you can add your talents to our client’s growing team!

The Training Specialist is responsible for providing all on-site and remote training to clients in the effective use and configuration of our client’s world-class hotel and resort property management system. You will also be involved in facilitating educational online webinars and providing ongoing best practice training to our various clients and market segments.

Our client’s ideal candidate will thrive in an environment where no 2 days are the same and is comfortable with regular travel (up to 65% of the time) across North America, UK, and the Caribbean.

What you’ll be doing:

  • Provide onsite property software training (for class sizes of 2 – 15 trainees) and go-live support, at primarily North American based clients for an average of 2 ½ weeks per month.
  • Oversee the development, implementation and delivery of a variety of training programs related to applications
  • Provide on-going application launch training for new project initiatives
  • Facilitate training programs at client locations


  • New user training for single and multiple modules
  • Rate and Yield configuration
  • Refresher training to advanced users
  • New Features Training and configuration
  • Go Live operational and management assistance for all key departments
  • Varying onsite hours (based on daily responsibilities of the installation and may require shift work)

Office Responsibilities

  • Post installation training audit & client care
  • Single and Multi-Module Operational Business Strategy discussions with clients
  • Database configuration based on Business Strategy
  • User documentation including online educational videos and in-depth application testing
  • Ongoing learning of new features, reports BI tool
  • Perform Database Audits once a Database has been built using provided guidelines
  • Facilitate online education webinars based on certified modules
  • Provide demonstrations of certified modules
  • Provide first line support with GoToMeeting / GoToTraining and other software as necessitated by business requirements
  • Ability to do shift work is required infrequently, to accommodate training for our international clients

What we require:

  • Must have 3+ years training experience, (training with hotel/resort industry preferred)
  • Must have 2+ years of hotel operational experience
  • Must have a valid passport and required documentation to travel as necessary
  • G-class driver’s license
  • Working knowledge of PMS systems
  • Hotel online marketing knowledge including Booking Engines and GDS/OTA is a plus
  • Knowledge/experience in Hospitality Accounting following industry standards
  • Knowledge of Hotel Night Audit, Condo/Timeshare, Hotel Sales & Catering and/or Spa

Desired Skills:

  • Previous PMS experience
  • Previous application training in a hospitality environment
  • Excellent communication and written skills
  • Understands learning types, agendas and time management within a classroom using industry operational examples

As part of our commitment to inclusivity, diversity, equity and accessibility, our goal is a workforce that reflects the communities we serve. We welcome all qualified applicants to apply including individuals with disabilities, those who identify as Black, Indigenous or persons of color, members of the LGBTQ2S+ community and others. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honor accommodations at any part of the recruitment process and invite you to let us know how we can help. network