Senior Specialist, Change Management (Various Locations Across Canada)

April 14 2019
Industries Public administration
Categories HR, Training, Training - Development - Improvement, Organizational Development
Ottawa, ON

Job Requisition ID: 3274

Primary Location: Ottawa, Ontario

Other Location(s): Various Locations Across Canada

Sector: People and Strategy

Language Designation: Bilingual

Language Skill Levels (Read/Write/Speak): BBB

Salary Range: $89823 to $112279

Position Status: Permanent Full Time

Security Requirement: Secret

Travel Requirement: Limited

Canada Mortgage and Housing Corporation (CMHC) helps Canadians meet their housing needs. As Canada’s authority on housing, we contribute to the stability of the housing market and financial system, provide support for Canadians in housing need, and offer objective housing research and advice to Canadian governments, consumers and the housing industry. Prudent risk management, strong corporate governance and transparency are cornerstones of our operations. Our work matters to a great many people and our employees matter to us.

Bring your entrepreneurial spirit and your change management expertise to this Senior Change Management Specialist position.

As a senior member of the Corporate Strategy Development team, you will play a key role in managing the people side of change, including changes to business processes, systems and technology, job roles and organization structures. You will be responsible for creating and implementing change management strategies and plans, both corporately as we all as at a project level, that maximize employee adoption and usage and minimize resistance. Serving as a subject matter expert, you will work to drive faster adoption, higher ultimate utilization of and proficiency with changes that impact employees which will maximize benefit realization, value creation, ROI and the achievement of results and outcomes.

As the Senior Specialist, Change Management Specialist, you will play a pivotal role in helping understand and evolve the corporate culture to one that supports the corporations’ ability to drive and sustain large-scale change and to anticipate and adapt to an ever changing, high-performing environment.

How You Will Be Contributing

  • Developing and recommending a corporate change management program strategy to support the establishment of an agile, change-resilient corporate culture
  • Developing and applying change management process and tools to create a strategy to support adoption of the changes required by a project or initiative
  • Creating actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
  • Developing and recommending policies and procedures to ensure timely, accurate and comprehensive monitoring and reporting of change management activities
  • Identifying and developing mitigation strategies/tactics for potential risks associated with the delivery of change endeavors
  • Facilitating change and the management of resistance through the application of change management methodologies (e.g. ADKAR) in the delivery of innovative solutions
  • Developing networks and building sound relationships, engaging in cross-functional activities, and collaborating with a wide range of colleagues.
  • Managing the development of change-related communications and marketing activities
  • Preparing change activity reporting for Senior Management and the Board of Directors
  • Conducting impact analyses, assesses change readiness and identifies key stakeholders both internally and externally
  • Managing and executing client requests for change-related support including facilitation services, workouts, brainstorming, problem identification, training and awareness, etc. in support of their business or functional activities

What We Are Looking For

  • Bachelor’s degree in Business, Organizational Behaviours, Human Resources, Psychology, or another relevant field and/or an equivalent combination of related education and experience.
  • Change Management professional with 7+ years of work experience, with an emphasis on change management organizational strategy, delivery and execution
  • Experience developing and executing a corporate-wide change management strategy and/or program
  • Experience and in-depth knowledge of change management principles and methodologies
  • Experience managing large-scale, complex change projects from planning to delivery
  • Project management skills and expertise including planning, organizing, managing and executing projects from beginning to end.
  • Facilitating and/or developing strategies to achieve project outcomes.
  • Advanced interpersonal, negotiation, communication, facilitation, influencing, and stakeholder management skills
  • Experience in identifying and developing mitigation strategies/tactics for potential risks associated with the delivery of change endeavors
  • Exceptional ability to translate vision and goals into specific strategies and tactical implementation plans, building change awareness across the corporation
  • Exceptional ability to lead and motivate a team in situations associated with a high volume of work and client demand
  • Change management certification considered an asset
  • Professional certifications in project management, process design, facilitation
  • Knowledge of design thinking principles and/or experience in human-centered design
  • Knowledge or experience with process improvement methodologies and frameworks

To Note

  • Your application must clearly demonstrate how you meet the requirements as CMHC cannot make assumptions about your education and experience.
  • Selected candidates may be required to do a presentation or assessment as part of the interview. If so, they will be advised in advance. In the event that tests are administered, candidates will also be advised in advance.
  • We sincerely thank all candidates for their interest, however, please note that only those applicants selected for further consideration will be contacted.
  • If selected for an interview or testing, please advise us if you require an accommodation.
  • Candidates who do not meet all of the position requirements may be considered in an under-fill capacity, in which case the person will be hired at a lower salary range than is advertised for this position.
  • All applications submitted to this competition will be kept for a six (6) month period and may be considered for future related vacancies at CMHC.
  • Candidates must be eligible for Reliability Clearance.
  • Second Language Proficiency levels are defined as follows:
    • A = Beginner Level
    • B = Intermediate Level
    • C = Advanced Level
    • E = Exempt
    • P = Specific Language Skills


CMHC is an employer that values diversity and encourages the learning and use of both Canada's official languages. CMHC is committed to employment equity and actively encourages application from women, Indigenous people, persons with disabilities and visible minorities

Results Only Work Environment (ROWE)

ROWE involves a cultural shift away from managing people to managing work. Employees have full autonomy and accountability to choose when and where to work in order to be efficient, effective, and achieve results.

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