Manager, Organizational Development

October 2 2019
Industries Bank, Insurance, Financial services
Categories HR, Training, Organizational Development
Ottawa, ON

Scope of Position

The Manager, Organizational Development is an active partner with leadership and employees to provide expertise and consultation in the full spectrum of OD services. As a key member of the Human Resources Leadership team, the Manager, OD ensures that organizational development and culture activities align with organizational goals.

The Manager is accountable for the creation of an environment in which Alterna employees continue to be engaged, perform, learn and develop. Leading a team of Organizational Development & Learning and Development Specialists, this role coach’s leaders, promotes talent development, talent management, and culture programs by delivering results that are valued by business leaders.

Major Responsibilities

Delivers a full suite of Organizational Development services to the business:

  • Champion talent development, talent management, and culture methodologies in the organization.
  • Identify opportunities for organizational development initiatives to drive Alterna’s culture.
  • Implement talent development, talent management and culture best practices that align with Alterna's unique environment.
  • Coach and influence senior leaders across the enterprise to be active participants and role models for manager to leader transformation.
  • Provides consultation to internal client groups specifically in the areas of talent development, talent management and culture.
  • Engage with business partners to strengthen the core of the business through continuous professional development and emphasis on Alterna's culture and values.
  • Partner with Information Technology to implement the right mix of learning technologies that support the employee experience.
  • Analyze business data/trends impacting performance, talent, climate, engagement and bench strength – and interpret trends
  • Maintains up to date knowledge of OD best practices, acting as subject matter expert with respect to talent management, development and culture.
  • Promotes understanding and acceptance of the value of Alterna's OD programs by delivering information sessions and briefings on new/existing programs and providing information to clients on the rationales for specific procedures.
  • Acts as a change champion, utilizing specialized knowledge of change strategies to maximize employee engagement and successfully execute change initiatives in the workplace.
  • Supports the Head of Human Resource and the CAO through research, design and implementation of OD policies and practices, creation of annual business plans and the on-going interaction with leadership, ensuring that organizational development supports corporate strategic goals.
  • Partner with business leaders and HR colleagues on the development and implementation of programs ensuring they align to business needs.

Manages the Talent Development portfolio of the organization:

  • Oversees all talent development activities across the organization including the design and implementation of various talent development programs including on-boarding, leadership development, eLearning, professional development, career pathing, competency management, psychometric tools and team facilitation's.
  • Design and implement talent development strategies and provide expert support to business to ensure business needs are met and client groups are provided optimum service delivery.
  • Provides advisory services and expertise with respect to learning needs analysis utilizing various tools and research trends.
  • Serve as a consultant to the business in identifying development, engagement and/or training needs.
  • Conduct needs assessments, research and proposes solutions, lead implementations and manages initiatives on an on-going basis.
  • Design and conducts leadership development initiatives and departmental team building sessions
  • Provides group or individual coaching.
  • Partner with HR and the leadership teams on talent reviews, succession planning, and talent development processes; develop and recommend specific action steps to help development areas.
  • Identify and manage 3rd party vendors, as needed

Manages the Talent Management portfolio of the organization:

  • Oversees all talent management activities across the organization including the design and implementation of various talent management programs including performance management, succession planning, talent management systems and workforce planning.
  • Design and implement talent management strategies and provide expert support to business to ensure business needs are met and client groups are provided optimum service delivery.
  • Take a leadership role in the design/implementation of talent management technology, including but not limited to learning and performance management systems.

Manages the Culture functions of the organization:

  • Oversee the culture initiatives that includes the design and delivery of employee engagement, rewards and recognition, change management, and compliance.
  • Partner with leaders on the development of employee engagement strategies.
  • Work with partners and clients to maximize communication plans, strategic messaging, and information sharing to enhance employee engagement.
  • Design and implement culture strategies and provide expert support to business to ensure business needs are met and client groups are provided optimum service delivery.
  • Identify employees or groups that may be vulnerable to attrition and work with leaders to remedy issues.

Participates as a member of the HR Leadership Team:

  • Provides business driven and client-focused input to OD strategies, policies and programs.
  • Leads through influence and expertise to build effective relationships with business partners.
  • Manages and coaches the OD and L&D Specialists while overseeing all aspects of OD service delivery and document administration across the organization.
  • Continuously seeks to identify and implement process efficiencies and service delivery improvements, ensuring deadlines are met and needs of clients are fulfilled.
  • Manages and oversees OD projects, programs and initiatives within the OD team as well as corporate wide.
  • Acts as a SME on corporate projects, committees, initiatives and strategic planning activities.
  • Provides administrative management of the team through Performance Agreements, performance management, goal setting, workflow management and setting priorities and objectives.
  • Acts as delegate for the Head of HR when required.

Manages the on-going activities of the Organizational Development team:

  • Contributes to the setting of annual performance agreement measurement methods and objectives within the TEL process for the OD team.
  • Is accountable for the standardization and simplification of OD's processes.
  • Analyzes current state, identifies business requirements, and recommends enhancements to processes to improve quality, increase efficiencies, and achieve a high-performance team.
  • In collaboration with the team and business stakeholders, reallocates resources as needed to provide a consistently high level of service.
  • Leads a team to develop, deploy and maintain enterprise learning programs applying adult learning principles and corporate change management methodology.
  • Leads a team to research, design and implement new OD programs and enhance/improve upon existing ones.
  • Manages the implementation of the various strategies and regularly reports on results.
  • Oversee project plans/milestones around client commitments, prompting timely execution


Educations / Certifications / Experience

  • Minimum seven years’ experience working in an OD Consultant position including proven expertise in learning and development, performance management, rewards and recognition and succession planning
  • Minimum seven years’ experience in a learning and development environment including instructional design methodologies, learning technologies, facilitation and project management.
  • Proven track record of implementing change management principles and methodology in complex enterprise-wide programs
  • Experience managing and coaching a team of professionals
  • Experience in an FI is preferred
  • Post-secondary education in a HR management is an asset.
  • Bilingual would be an asset.

Knowledge & Skills

  • In depth knowledge in the areas of OD, Adult Learning principles, learning management technology.
  • Deep business acumen of Alterna/Financial Services
  • Significant experience in providing both strategic and operational OD advice and guidance
  • In depth knowledge of Alterna’s OD Policies & Procedures.
  • In-depth knowledge of performance management, employee engagement succession planning, organizational and leadership development, and high potential programs.
  • Strong project management skills;
  • Hands-on experience in defining and implementing talent development initiatives that have improved business performance, fostered retention and developed the employee population
  • Strong business writing skills including policy, procedure and report writing.
  • Advanced PowerPoint, Excel and Word skills.
  • Demonstrated ability to effectively communicate with all levels of an organization
  • Certification in Human Resources, Organizational Development and Change Management
  • Experience implementing and working with HR technology, including HRIS, talent management systems, learning systems, etc. is required
  • Highly motivated; ability to work collaboratively, yet independently; focused on pragmatic solutions
  • Strong coaching, development and feedback skills.
  • Management and supervisory skills.

About the Alterna Financial Group

Alterna savings and Credit Union Limited (Alterna) has been the good in banking for over 110 years!

Alterna is made up of Alterna Savings and Credit Union Limited and its wholly-owned subsidiary, Alterna Bank. Together, we have $7.9 billion in assets under administration. Our members and customers benefit from industry leading online brokerage and investment management services and have access to the largest surcharge-free ATM network in Canada with THE EXCHANGE® Network, providing access to over 3,700 ATMs.

Alterna Savings has been charting new directions to help Ontarians and achieve their financial dreams and build strong, vibrant communities for more than a century. As the first full-service, member-owned co-operative financial institution outside Quebec, Alterna Savings shares our expertise with more than 164,000 members through a network of 32 credit union branches across Ontario, including our federated partner Peterborough Community Savings, a division of Alterna Savings and Credit Union Ltd.

Alterna Bank is one of the most innovative banks in Canada and the first to offer all Canadians an end-to-end digital mortgage experience. Customers also get fully-digital financial services that include our highly competitive high-interest eChequing, eSavings, RRSP and TFSA products available online and through mobile banking.

For more information please visit and and connect with us on


*At Alterna, we offer a competitive total rewards program and an opportunity to truly make a difference. If you put people first and value excellence and integrity, we hope you'll apply!

* Although we appreciate all applicants, preference will be given to candidates who most closely meet the qualifications, key skills and competencies outlined above.

* Alterna is compliant with the Ontarian's with Disabilities Act. If you have a disability, please contact the recruiter to let us know how we can accommodate you.

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