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Senior Broker Training Specialist- Life/Group Insurance

July 20 2021
Industries Bank, Insurance, Financial services
Categories Accounting, Finance, Bank, Insurance, Financial services, Bank, Insurance, Financial Services, HR, Training, Training - Development - Improvement
Winnipeg, MB

Wawanesa Mutual Insurance is one of the largest property and casualty insurers in Canada with $3 billion in annual revenues and assets of more than $9 billion. Wawanesa Mutual, founded in 1896 with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon, and Wawanesa Life, which distributes life insurance products and services throughout Canada. With over 3,500 employees, Wawanesa proudly serves over two million policyholders in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

The Broker Training Consultant contributes to Wawanesa’s success by leading, designing, developing, planning, directing, managing and implementing comprehensive Sales and Business Development programs. This role utilizes a blend of learning methodologies as the business gives direction to training needs required.

Job Responsibilities

  • Lead the design, development and implementation of comprehensive sales and business development training programs and training methodologies with direction from business
  • Conduct Broker training needs assessment and identify learning and development gaps that need to be addressed
  • Design, launch and manage development programs
  • Design multi-level blended-learning programs that support Wawanesa’s business strategy and development needs for Group and Individual Life brokers
  • Engage key stakeholders in the program design and focus
  • Manage launch, metrics and modifications needed to address changing needs over time
  • Partner with internal stakeholders and liaise with subject matter experts regarding the suitability of the proposed instructional design
  • Review and maintain existing training programs to ensure all content is consistent, relevant, and up to date
  • Assess instructional effectiveness and summarize evaluation reports to determine the impact of training on broker skills, and implement continuous improvement efforts for training programs
  • Ensure ongoing education and development by researching, creating and deploying new training opportunities for the Business Development department
  • Build development programs linked to achieving Wawanesa’s Sales and Business Development goals
  • Engage with business leaders on key strategic priorities in order to design and develop appropriate supporting learning and development programs
  • Develop train-the-trainer programs and provide train-the-trainer sessions for internal subject matter experts
  • Obtain the appropriate program certification (courses, workshops, eLearning) as required
  • Choose appropriate training methods (simulations, webinar, in-person broker training, eLearning, etc.)
  • Use accepted education principles and track new training methods and techniques
  • Support implementation and delivery/facilitation of in-person, virtual and mobile training
  • Market available training opportunities to brokers
  • Manage the learning management system and/or training database, as required
  • Ensure adherence to the training and development policy when developing programs in projects or working with departments
  • Stay current on research and monitor best practices in learning and business development and implement as appropriate for the organization
  • Liaise with Organizational Development to ensure delivery of best practices in training and development
  • Work with vendors to ensure they provide highest quality of service
  • Conduct and manage program evaluations to report on program results, metrics and ROIs
  • Provide program related administration and managing program logistics to ensure training requirements are met, including the following:
  • Emailing training pre-work and class reminders to applicable participants
  • Shipping training materials, managing catering, coordinating training vendors and filing contracts
  • Perform other duties as assigned.


  • Knowledge and understanding of Group and Individual Life Insurance
  • Five to seven years’ experience planning, designing, developing, coordinating and delivering learning and development programs, with at least two years in an eLearning environment
  • Minimum 2 years’ experience in facilitating training/learning sessions for medium to large size groups
  • Completion of post-secondary degree/certificate or equivalent experience
  • Expertise and experience in building development programs for multiple levels within and across the organization
  • Experience in applying action learning and adult learning principles, E-learning knowledge and application in development programs
  • Excellent facilitation skills; ability to engage diverse audiences and at all levels
  • Excellent analytical and problem-solving skills, with the ability to conduct detailed analysis of information, and to create and deliver best solutions
  • Excellent communication, negotiation and presentation skills, with the ability to communicate at the right level for the intended audience using various methods
  • Excellent planning and organizing skills, with the proven ability to prioritize, handle multiple assignments, work accurately within tight timelines and interact collaboratively in a team environment
  • Excellent attention to detail with the ability to develop relevant information, and anticipate and recognize potential impacts
  • Ability to deliver results in a fast-paced environment
  • Proficient with Microsoft Office Suite
  • Certificate in Adult Education (CAE, CACE) is considered an asset
  • Ability and willingness to travel as required

Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets. We’re also proud to give our employees in Canada the flexibility to choose how and where they want to work. Options in most roles include work from the office, from home, or a hybrid mix of time spent at both.

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence,

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume. network