Product Trainer

June 29 2022
Industries IT: Equipment, Network
Categories HR, Training, Training - Development - Improvement
Vancouver, BC

Are you as excited about facilitating as you are about product? Are you a translator between technology and business?

At GeoComply, our mission is to empower the future of digital trust. We operate at the center of a new generation of cybersecurity companies, leveraging today's geolocation data to make better risk-based decisions. Working as a critical piece of the security infrastructure for some of the world’s largest tech companies like DraftKings, FanDuel, the BBC and Akamai, we are the global market-leader for compliance-grade geolocation data and a critical piece of the decision engine. We have big plans in the next few years, including a targeted US IPO and various M&A opportunities.

At the heart of it all is people - we are deeply committed to creating and sustaining a world-class experience for our employees, customers, and partners.

Our quickly growing Product Training team is the connector between the product and our employees, regulators, and our clients. The Product Trainer will be responsible for designing and delivering engaging and interesting training to three major parties: our clients, our employees and our regulators. This role requires strong facilitation skills as well as a love for finding out how things work and conveying that to learners in an exciting way.

What You Will Be Doing

  • Deliver engaging, interactive learning sessions for external clients and internal team members on GeoComply technology and solutions, best practices, and procedures
  • Deliver high-impact product demonstrations to new and existing clients
  • Facilitate interactive learning elements and manage the flow of content to maximize participation throughout live training sessions
  • Partner with Product Training team to develop and implement learning solutions using instructional design standards and adult learning best practices
  • Develop and maintain a thorough understanding of the company’s technologies, processes, and teams and act as a content expert
  • Collaborate with Training & Account Management teams to identify customer training needs
  • Assist in designing, developing and maintaining training manuals, participant materials, case studies and other course materials, including e-learning modules
  • Contribute to the ongoing evolution of our training resources

About You

  • 3+ years experience as a technology (software) trainer
  • Excellent presentation, documentation, and facilitation skills
  • Proven customer support experience
  • Tech-savvy and proficient with online presentation and facilitation tools
  • Proficiency in G-Suite, Learning Management Systems, GoToWebinar, Zoom
  • Excellent time management skills
  • Passion for technology

Let us share why we think you’d love working with us.

  • We have a track record of success and a vision and a plan for a promising future. GeoComply has close to 100% market share for player location regulatory compliance in the US gaming space. And we have fuelled that momentum with the expansion into new markets - media & entertainment and fintech.
  • We are proud of our values and we live them in all of our actions, conversations, and work: There’s always a way; Together we can do more; Aim higher. Then higher; Act with integrity; For the greater good.
  • We are proud to be part of a global team that develops award-winning solutions for some of the world’s largest and most innovative companies.
  • We will support you on your learning journey. We invest in employee career growth and development. Our learning & development commitment includes leadership and technical development, a substantial budget for education and training, as well as dedicated work hours for self-study.
  • We care about our team. Our GeoComply team is talented, has a bias for action, and is known for their positive attitude and energy. Team members are generously rewarded with competitive salaries, incentives, and a comprehensive benefits package.
  • We care about giving back to the communities in which we live and work. GeoComply supports a broad range of community initiatives through donations and employee volunteer activities.
  • We know that work can be fun. We take the time to create employee events and experiences where everyone can connect and celebrate.

Now What? Send us your resume and a cover letter. We Can’t Wait To Meet You.

At GeoComply, we live our value of building it right. Our workplace is built on mutual respect and inclusion. We know that diversity of experience and thought has led to connection, innovation, and our company’s success. We welcome applicants of all backgrounds, experiences, beliefs, and identities.

Apply now! network