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Job summary

The Medical Recruiter is responsible for telephone screening potential study participants and managing participant files within the PSMS system. They will also handle participant inquiries, book appointments, and ensure all clinical documentation complies with GCP and SOP guidelines.

Job details

Pharma Medica Research (PMRI) Inc. is a Contract Research Organization that strives for innovation and original solutions in a highly regulated and competitive industry. If your career goals align with innovation and original thinking you will be the perfect candidate to be part of an inclusive, adaptable, and forward-thinking organization. Our reputation for delivering high quality research is outstanding. At PMRI we are committed to making a difference in healthcare and people’s lives. Come join our team! We have an exciting opportunity for a part-time Medical Recruiter within our PMRI clinic located in Scarborough, Ontario. In this role, you will telephone screen potential participants at Pharma Medica Research Inc. (PMRI). This position reports to the Recruiting Coordinator and/or designate. Duties and Responsibilities Responsibilities include but are not limited to: • Recruit new or existing participants. • Create, update and maintain participant files in PSMS. • Answer calls/emails from participants or call out from the match list. • Telephone screen participants, book and cancel appointments. • Share study-related information with participants according to protocol requirements and to the scope of delegation. • Work in screening reception independently. • Properly complete the documentation of clinical activities according to GCP, SOP guidelines and/or EDA/TPD regulations. • Other duties as required. Job Knowledge Minimum level of academic or formalized training: High School Diploma. Minimum amount of practical work experience: • 1 year of call center experience or related experience. • General knowledge of MS office Other Requirements • Excellent verbal and written English communication skills. • Customer service skills: listen to volunteers/participants and professionally answer questions or address concerns. • Ability to confidently make any calls. • Troubleshooting skills to manage volunteers’ complaints. • Excellent interpersonal and organizational skills. • Ability to work both independently and as a team member. We offer: • Competitive compensation plan • Mentorship Opportunities • Opportunities for advancement and career progression • A generous Employee Milestones Awards Program • Corporate Discounts Program • Learning Support Programs • Friendly atmosphere, culture of learning Please note all applications must be eligible to work within Canada. PMRI is an Equal Opportunity Employer; promoting accessibility and inclusivity at work and offering accommodation for applicants as required and requested. We thank all applicants for their interest; however, only those selected to proceed in the interview process will be contacted.

What you’ll do

The Medical Recruiter is responsible for telephone screening potential study participants and managing participant files within the PSMS system. They will also handle participant inquiries, book appointments, and ensure all clinical documentation complies with GCP and SOP guidelines.

Requirements

Candidates must have a high school diploma and at least one year of call center or related experience. Proficiency in MS Office and excellent verbal and written English communication skills are required.

Benefits

• Competitive compensation plan • Mentorship opportunities • Opportunities for advancement and career progression • Employee milestones awards program • Corporate discounts program • Learning support programs

Listed skills

• Customer service · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Telephone screening
• Customer service
• Communication skills
• Interpersonal skills
• Organizational skills
• Troubleshooting
• Data entry
• MS Office
• Clinical documentation
• GCP compliance
• SOP adherence
• Organizational Skills
• Volunteer Management
• Research
• Call Center Experience
• Customer Service
• Communication
• Innovation
• Learning Support
• Mentorship
• Pharmaceuticals
• Troubleshooting (Problem Solving)
• Written English
• Autodesk Mechanical Desktop

Job areas

• Healthcare
• Science & Research
• Customer Service & Support
• Administrative
• Medical Recruiter
• Healthcare Recruiter
• Personnel and Careers Professionals
• Human Resources Specialists